Gracie Nielsen
Chariton,IA
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Filet Steakhouse, significantly enhancing guest relations and sales through effective suggestive selling and menu memorization. My adeptness in cash handling and commitment to cleanliness standards contributed to a notable increase in repeat business, underscoring my ability to drive results and foster positive customer experiences. Dependable serving successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Applebees
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Restaurant Hostess
Filet Steakhouse
11.2021 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Science - Biotechnology
Des Moines Area Community College
Ankeny, IA05.2025
Associate of Arts - Liberal Arts And Sciences
Des Moines Area Community College
Ankeny, IA05.2025
High School Diploma -
Ankeny High School
Ankeny, IA2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Menu Memorization
- Sales Techniques
- Suggestive Selling
- Guest Relations Management
- Beverage Preparation
Timeline
Server
Applebees
02.2024 - Current
Server/Restaurant Hostess
Filet Steakhouse
11.2021 - 01.2024
Associate of Science - Biotechnology
Des Moines Area Community College
Associate of Arts - Liberal Arts And Sciences
Des Moines Area Community College
High School Diploma -
Ankeny High School
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