Gracie Pettit
Graham ,WA
Summary
Dynamic customer service professional with extensive experience at in complaint resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in POS systems and adept at multitasking, consistently delivering exceptional service and fostering positive client experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Big J’s Outdoor Store
07.2024 - Current
- Responded to customer requests for products and services.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about products and current sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
Babysitter
Family and Friends
03.2022 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles, and read books to young children.
- Transported children to and from activities using personal or family vehicle.
Customer Service Representative
Coppler Creek Printing Co
11.2023 - 08.2024
- Responded to customer requests for products and printing services.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
Education
High School Diploma -
Graham Kapowsin High School
Graham, WA06-2026
Skills
- Complaint resolution
- Client relations
- POS systems expert
- Multitasking and organization
- Retail sales customer service
- Refund management
- Product sales
- Shipping and receiving
Certification
- Food Handler's Permit- Pierce County public health departments.
Timeline
Customer Service Representative
Big J’s Outdoor Store
07.2024 - Current
Customer Service Representative
Coppler Creek Printing Co
11.2023 - 08.2024
Babysitter
Family and Friends
03.2022 - Current
High School Diploma -
Graham Kapowsin High School
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