Gracie Reyes
Client Servicing Specialist
Newark,DE
Summary
Versatile professional committed to fostering collaborative environments that drive growth and success. Experienced in data-based research, leadership, and strategic planning.
Overview
4
4
years of professional experience
Work History
Credit Assistance Specialist
Bank of America
03.2025 - Current
- Guided clients through repayment options by explaining balances, timelines, and financial terms in clear, accessible language to strengthen their financial literacy.
- Maintained compliance with consumer protection laws while balancing organizational goals with protective client care.
- Applied a people-centered approach to sensitive conversations, supporting clients enduring medical, separation, and fraudulent activity-based hardship.
Safety Workforce Aid
Food Bank of Delaware
03.2024 - 03.2025
- Maintained OSHA-compliant workflows with clear daily and monthly goals to ensuring safe use of equipment and materials.
- Supported adults with disabilities in developing fine-motor skills and task independence through structured, accessible cleaning routines.
- Monitored individual progress and adjusted accommodations to help each employee meet performance expectations and improve reporting accuracy in a supportive environment.
Peer Growth Mentor
TRIO Student Support Services
08.2021 - 07.2023
- Organized and led motivational interviews with a caseload of 35 students from underrepresented backgrounds in order to guide them through academic goal setting and financial aid decision making.
- Led task groups focused on program participation, outreach strategies, and areas for staff development.
- Mentored 4 secondary interns, equipping them with skills to support the next cohort of program participants
- Data sourced and analyzed program retention rates across multiple engagement platforms to determine effectiveness of current strategies
Education
Bachelor of Arts - Social Work
Salisbury University
Salisbury, MDTimeline
Credit Assistance Specialist
Bank of America
03.2025 - Current
Safety Workforce Aid
Food Bank of Delaware
03.2024 - 03.2025
Peer Growth Mentor
TRIO Student Support Services
08.2021 - 07.2023
Bachelor of Arts - Social Work
Salisbury University