Versatile professional committed to fostering collaborative environments that drive growth and success. Experienced in data-based research, leadership, and strategic planning.
Overview
4
4
years of professional experience
Work History
Credit Assistance Specialist
Bank of America
03.2025 - Current
Guided clients through repayment options by explaining balances, timelines, and financial terms in clear, accessible language to strengthen their financial literacy.
Maintained compliance with consumer protection laws while balancing organizational goals with protective client care.
Applied a people-centered approach to sensitive conversations, supporting clients enduring medical, separation, and fraudulent activity-based hardship.
Safety Workforce Aid
Food Bank of Delaware
03.2024 - 03.2025
Maintained OSHA-compliant workflows with clear daily and monthly goals to ensuring safe use of equipment and materials.
Supported adults with disabilities in developing fine-motor skills and task independence through structured, accessible cleaning routines.
Monitored individual progress and adjusted accommodations to help each employee meet performance expectations and improve reporting accuracy in a supportive environment.
Peer Growth Mentor
TRIO Student Support Services
08.2021 - 07.2023
Organized and led motivational interviews with a caseload of 35 students from underrepresented backgrounds in order to guide them through academic goal setting and financial aid decision making.
Led task groups focused on program participation, outreach strategies, and areas for staff development.
Mentored 4 secondary interns, equipping them with skills to support the next cohort of program participants
Data sourced and analyzed program retention rates across multiple engagement platforms to determine effectiveness of current strategies