Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Scharpf

Oconomowoc

Summary

Developed skills in customer service and sales in fast-paced retail environment including moving up to the Loss Prevention position, and looking to transition into new field. Demonstrated ability to engage with customers, maintain a positive attitude and handle easy or difficult situations efficiently. Excited to bring transferable skills in communication and problem-solving to the next level!

Overview

8
8
years of professional experience

Work History

Loss Prevention Detective

HomeGoods
11.2022 - Current
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Maintained detailed records of all loss prevention activities for efficient reporting and trend analysis purposes.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Assisted law enforcement agencies in the investigation of organized retail crime cases, contributing to successful resolutions.

Retail Associate

HomeGoods
04.2021 - 11.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.

Barista

Starbucks
09.2019 - 04.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Complied with standards for merchandising, stocking and storing product.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.

Barista/Food Runner

Pink Mocha Cafe
11.2016 - 08.2019
  • Delivered correct food items to tables according to order documentation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cleared tables immediately after guests left in preparation for next party.
  • Answered questions from restaurant patrons regarding menu items.

Education

High School Diploma -

Arrowhead Union High School
Hartland
06.2020

Skills

  • Energy and Physical Stamina
  • Safety and Cleanliness Standards
  • Building Customer Relationships and Loyalty
  • Positive and engaging demeanor
  • Reliability

Timeline

Loss Prevention Detective

HomeGoods
11.2022 - Current

Retail Associate

HomeGoods
04.2021 - 11.2022

Barista

Starbucks
09.2019 - 04.2021

Barista/Food Runner

Pink Mocha Cafe
11.2016 - 08.2019

High School Diploma -

Arrowhead Union High School

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Gracie Scharpf