Summary
Overview
Work History
Education
Skills
Timeline
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Ralph Cazel

Elk Grove,CA

Summary

Dynamic professional with a proven track record at TJX Companies, enhancing security measures and reducing theft significantly through internal investigations and fostering strong law enforcement relationships. Excelled in customer service and critical thinking across various roles, demonstrating exceptional problem-solving and incident reporting skills. Achieved notable improvements in operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Loss Prevention Detective

TJX Companies
06.2023 - 09.2024
  • Conducted weekly management conference calls throughout stores in california, provided results and solutions
  • Operated security cameras, coming up strategies to stop shoplifters from theft.
  • Improved employee awareness of loss prevention techniques through regular training sessions and detailed policy updates.
  • Supported new hire orientation processes by presenting comprehensive overviews of company loss prevention policies and expectations.
  • Reduced company theft by implementing effective loss prevention strategies and conducting thorough investigations.
  • Built strong relationships with local law enforcement agencies, fostering collaboration between organizations on joint initiatives for crime reduction.

Operations Assistant

Sutter Health Park
12.2022 - 06.2023
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.

Car Porter

Elk Grove Mazda
02.2022 - 11.2022
  • Supported Management with tasks such as answering calls, booking appointments, and checking on a vehicle status.
  • Provided smooth transactions with rental services.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.


Cashier Specialist

Safeway
02.2021 - 08.2021
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.


Education

High School Diploma -

Franklin High School
6400 Whitelock Pkwy, Elk Grove, CA 95757
05-2021

Skills

  • Internal investigations
  • Appointment Scheduling
  • Physical Security
  • Incident Reporting
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Conflict Resolution
  • Scheduling
  • Call Management
  • Follow-up skills

Timeline

Loss Prevention Detective

TJX Companies
06.2023 - 09.2024

Operations Assistant

Sutter Health Park
12.2022 - 06.2023

Car Porter

Elk Grove Mazda
02.2022 - 11.2022

Cashier Specialist

Safeway
02.2021 - 08.2021

High School Diploma -

Franklin High School

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Ralph Cazel