Spenser Cardwell
West Point,GA
Summary
Dynamic professional with a proven track record at HomeGoods, excelling in loss prevention and team coordination. Leveraged analytical skills and excellent communication to reduce shrinkage rates and enhance team performance. Known for relationship building and adept at conducting both internal and external investigations. Achieved significant improvements in safety and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Loss Prevention Detective
HomeGoods
12.2018 - 04.2024
- Developed a culture of accountability among employees by consistently enforcing established standards for conduct and behavior.
- Supported new hire orientation processes by presenting comprehensive overviews of company loss prevention policies and expectations.
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Investigated and apprehended shoplifters in store to increase protection and apply safety measures.
- Assisted law enforcement agencies in the investigation of organized retail crime cases, contributing to successful resolutions.
Big Ticket Coordinator
HomeGoods
10.2017 - 12.2018
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Implemented loss prevention measures, reducing shrinkage rates by identifying potential theft risks.
- Interacted with customers to obtain feedback and drive satisfaction.
- Collaborated with store managers to determine best placement for merchandise displays.
Team Member
Chick-fil-A
08.2016 - 07.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor of Science - Criminal Justice
Columbus State University
Columbus, GA08.2017
Skills
- Internal investigations
- External Investigations
- Incident Reporting
- CCTV Systems
- Excellent Communication
- Relationship Building
- Analytical Skills
- Problem-Solving
Timeline
Loss Prevention Detective
HomeGoods
12.2018 - 04.2024
Big Ticket Coordinator
HomeGoods
10.2017 - 12.2018
Team Member
Chick-fil-A
08.2016 - 07.2017
Bachelor of Science - Criminal Justice
Columbus State University
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