Monica Lucero
Albuquerque,NM
Summary
Proven Asset Protection Specialist with a track record of enhancing store safety and reducing theft at Marshall's through innovative surveillance and loss prevention strategies. Skilled in video monitoring and fostering team leadership, I've significantly improved internal controls and staff awareness, demonstrating exceptional attention to detail and communication abilities.
Overview
3
3
years of professional experience
Work History
Loss Prevention Detective
Marshall's
08.2024 - Current
- Increased store safety by monitoring surveillance cameras, identifying potential risks, and addressing security concerns promptly.
- Reduced company theft by implementing effective loss prevention strategies and conducting thorough investigations.
- Strengthened internal controls through frequent compliance checks on cash handling procedures, reducing opportunities for employee theft.
- Improved employee awareness of loss prevention techniques through regular training sessions and detailed policy updates.
Assistant Manager
Speedway Gas Station
03.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Asset Protection
Walmart
01.2022 - 02.2024
- Enhanced asset protection strategies by implementing innovative security measures and technologies.
- Improved staff performance in handling asset protection matters through regular training sessions and workshops.
Education
GED -
CNM
Albuquerque06-2006
Skills
- Internal investigations
- Video Monitoring
- Physical Security
- Incident Reporting
- Surveillance techniques
- Customer Service
- Attention to Detail
- Reliability
- Excellent Communication
- Team Leadership
- Active Listening
- Effective Communication
Timeline
Loss Prevention Detective
Marshall's
08.2024 - Current
Assistant Manager
Speedway Gas Station
03.2023 - 07.2024
Asset Protection
Walmart
01.2022 - 02.2024
GED -
CNM
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