Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Gracie Shandorf

Havre

Summary

Dynamic and dedicated professional with extensive experience in customer service at Creative Coffee and Creative Yogurt. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash register operation and beverage preparation, consistently maintaining high standards of cleanliness and safety while managing high-volume environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Creative Coffee
Havre
01.2024 - Current
  • I prepared and served a variety of coffee beverages to customers.
  • I kept the coffee area clean and organized.
  • I dealt with many different types of customers, all the way from young children to older adults.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a calm demeanor during high-volume periods and special events, including many birthday parties.
  • Operated cash registers to process customer payments.

Frozen Yogurt Shop Clerk

Creative Yogurt
Havre
05.2023 - Current
  • Assisted customers in selecting yogurt flavors and toppings.
  • Operated cash register and processed customer transactions efficiently.
  • Maintained cleanliness and organization of shop environment daily.
  • Restocked yogurt supplies and ingredients to ensure availability.
  • Collaborated with team members to enhance customer service experience.
  • Monitored food safety standards while changing out toppings and keeping them fresh.
  • Worked with several members of the public, all the way from young children to older adults.
  • Helped host many special events including birthday parties, art club meetings, and many more.

Swim Lessons Instructor

Havre City Pool
Havre
06.2022 - 08.2022
  • Instructed swim lessons for various skill levels and ages.
  • Ensured safety protocols were followed during all swimming activities.
  • Communicated effectively with parents regarding student progress and concerns.
  • Monitored pool conditions to maintain a safe swimming environment.
  • Collaborated with team members to improve lesson delivery and techniques.
  • Provided feedback to students to enhance their swimming skills and confidence.

Education

High School Diploma -

Havre High School
Havre, MT
06-2026

Skills

  • Customer service
  • Cash register operation
  • Health and safety protocols
  • Team collaboration
  • Inventory management
  • Communication skills
  • Problem solving
  • Decision-making
  • Multitasking and organization
  • Physical stamina
  • Beverage preparation
  • Friendly and outgoing
  • Workflow management
  • Team player
  • Active listener
  • Time management
  • Organized
  • Experience with the public

Accomplishments

  • I have been selected to be part of the most prestigious awards in Havre High School, denoting me as a member of the National Honor Society.
  • I have completed a CNA course and passed both of my tests with outstanding scores.
  • I am part of my schools student council.
  • I have been part of my schools leadership program.

Affiliations

  • I love to run and am part of xc and track and field.
  • I love to enjoy the outdoors and often go on hikes, go fishing, and hunting.

Certification

  • I have passed both of my CNA class tests but am currently waiting for the state to send me my certification.

Timeline

Barista

Creative Coffee
01.2024 - Current

Frozen Yogurt Shop Clerk

Creative Yogurt
05.2023 - Current

Swim Lessons Instructor

Havre City Pool
06.2022 - 08.2022

High School Diploma -

Havre High School

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Gracie Shandorf