Gracie Suero
Hickory,NC
Summary
Dedicated office manager with expertise in streamlining processes, enhancing patient satisfaction, and ensuring compliance. Proven ability to manage billing and data entry effectively, contributing to overall operational efficiency.
Overview
8
8
years of professional experience
Work History
Office Manager
Maiden Family Dentistry
Maiden, NC
07.2023 - Current
- Streamlined patient scheduling processes, enhancing appointment availability and reducing wait times.
- Managed daily office operations, ensuring compliance with dental regulations and protocols.
- Trained and supervised administrative staff, fostering a collaborative team environment and improving workflow efficiency.
- Implemented electronic health record systems, increasing data accuracy and accessibility for patient management.
- Developed office policies that improved patient satisfaction scores through enhanced service delivery standards.
- Coordinated inventory management, optimizing supply levels to ensure seamless operation of dental services.
- Oversaw financial transactions, maintaining accurate billing records and managing accounts receivable effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Investigated claims for accuracy, verifying proper documentation to prevent fraud.
Medical Assistant
Swisher Internal Medicine
Hickory, NC
03.2021 - 06.2023
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Assisted in clinical procedures, ensuring adherence to safety protocols and best practices.
- Documented patient histories and vital signs with precision, improving record accuracy.
- Educated patients on treatment plans and preventive care, fostering better health outcomes.
- Collaborated with healthcare providers to streamline workflow processes and improve service delivery.
- Trained new staff in administrative procedures, enhancing team performance and consistency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Administrative Assistant
Swisher Internal Medicine
Hickory, NC
03.2021 - 06.2023
- Managed patient scheduling and appointment coordination to optimize office efficiency.
- Facilitated communication between medical staff and patients, enhancing service delivery.
- Maintained accurate patient records in electronic health record systems, ensuring compliance with regulations.
- Assisted in the preparation of medical reports and documentation for provider review.
- Streamlined administrative processes by implementing new filing systems for improved organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Server
Cracker Barrell
Hickory, NC
09.2020 - 03.2021
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Trained new servers on menu offerings and service standards to enhance team performance.
- Handled customer inquiries and resolved complaints promptly to maintain a positive dining experience.
Cashier
Foodlion
Newton, NC
10.2018 - 09.2020
- Processed customer transactions efficiently using POS systems, ensuring accuracy and speed.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained clean and organized checkout area to promote a welcoming environment.
- Managed cash drawer, balancing daily sales and resolving discrepancies promptly.
- Trained new cashiers on procedures and customer service standards to ensure consistency.
Education
High School Diploma -
Bandys High School
Catawba, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Payroll processing
Timeline
Office Manager
Maiden Family Dentistry
07.2023 - Current
Medical Assistant
Swisher Internal Medicine
03.2021 - 06.2023
Administrative Assistant
Swisher Internal Medicine
03.2021 - 06.2023
Server
Cracker Barrell
09.2020 - 03.2021
Cashier
Foodlion
10.2018 - 09.2020
High School Diploma -
Bandys High School