Gracie Thomas
Saint Joseph,MI
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at Cinco De Mayo to enhance dining experiences, achieving significant improvements in guest satisfaction. Skilled in cash handling and suggestive selling, my approach has consistently fostered positive customer relationships and increased sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Cinco De Mayo
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Making and serving drinks/cocktails
Hostess
Silver Beach Pizza And Seafood
09.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
Take-Out Server/delivery Driver
Ucello’s
09.2022 - 05.2023
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Improved safety by adhering to health and sanitation guidelines during food handling.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Education
Radiation Therapy -
GVSU
AllendaleSaint Joseph High School
St. Joseph, Mi05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Order accuracy
- Suggestive selling
- Beverage preparation
- Tableside etiquette
- Task prioritization
Certification
ServSafe certified
Timeline
Server
Cinco De Mayo
09.2024 - Current
Take-Out Server/delivery Driver
Ucello’s
09.2022 - 05.2023
Hostess
Silver Beach Pizza And Seafood
09.2021 - Current
ServSafe certified
Radiation Therapy -
GVSU
Saint Joseph High School
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