Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gracie Vice

Gracie Vice

Lafayette,LA

Summary

As someone who is a results-driven with years of retail and customer service experience in fast-paced, customer-focused environments, I have a proven ability to drive sales, resolve customer concerns efficiently, and build lasting relationships through clear communication and a proactive approach. Over the years, I have successfully trained and mentored team members, managed inventory, operated point-of-sale systems, and upheld high merchandising and visual presentation standards. I am known for my strong work ethic, attention to detail, and ability to adapt quickly to changing demands. I am committed to creating positive, memorable customer experiences that foster brand loyalty and contribute to long-term business success.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Herringstones Lafayette
09.2024 - Current
  • Supervised daily operations to ensure staff adherence to company policies and procedures.
  • Trained new team members on operational best practices and customer service standards.
  • Analyzed sales data to identify trends and inform inventory purchasing decisions.
  • Coordinated staff schedules to optimize coverage during peak business hours.
  • Implemented feedback mechanisms for continuous improvement of customer service delivery.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels
  • Assisted in developing and implementing promotional strategies to increase customer engagement.
  • Mentored staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Stylist

Herringstones Lafayette
03.2023 - Current
  • Adapted quickly to changing fashion trends and client requests.
  • Provided support during team events, ensuring smooth operations and workflow.
  • Developed knowledge of product lines to recommend appropriate items for clients.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Boosted sales through effective upselling of clothing items and accessories.
  • Educated customers on products to maximize benefits.

Shift Leader

Bon Temps Grill
09.2021 - 08.2024
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Resolved customer inquiries and complaints swiftly to maintain high satisfaction levels.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures
  • Enforced company policies and regulations with employees.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Education

Erath High School
Erath, LA

Bachelor of Arts - Interior Design

University of Louisiana At Lafayette
Lafayette, LA
05-2027

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Retail operations
  • Sales strategies
  • Sales reporting

Timeline

Assistant Manager

Herringstones Lafayette
09.2024 - Current

Stylist

Herringstones Lafayette
03.2023 - Current

Shift Leader

Bon Temps Grill
09.2021 - 08.2024

Erath High School

Bachelor of Arts - Interior Design

University of Louisiana At Lafayette