Gracie Wenger
Maryville,US
Summary
Customer-focused Front Desk Department Manager with 4 years of management experience leading daily operations, developing team members, and delivering exceptional customer service in fast-paced environments. Proven ability to build strong customer relationships, coach and mentor employees, resolve operational challenges, and maintain high standards of professionalism and accountability. Demonstrated success in driving business results, including contributing to sales that generated more than $200,000 in quarterly revenue. Recognized for adaptability, dependability, and the ability to quickly learn new technologies and systems. Seeking to leverage leadership, operational, and relationship-building skills in a Branch Retail Manager role.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Holiday Inn Express & Suites
2021.11 - Current
- Built strong customer relationships by resolving inquiries and service concerns while delivering a high-quality customer experience.
- Processed payments, maintained accurate financial records, and adhered to established cash-handling and internal control procedures.
- Trained, coached, and supervised team members to uphold customer service, operational, and compliance standards.
- Maintained confidentiality of customer information and ensured adherence to privacy and data protection requirements.
- Prepared daily operational and revenue reports, monitored performance metrics, and supported leadership in achieving business objectives.
Dance Instructor
Bearcat Boogie Dance Studio
2019.09 - Current
- Developed meaningful relationships with students and families while creating a positive and supportive learning environment.
- Coached students of varying ages and skill levels, helping them build confidence, discipline, and strong work habits.
- Provided individualized feedback and instruction to support personal growth and achievement of performance goals.
- Encouraged teamwork, accountability, and commitment through group classes, rehearsals, and performances.
- Maintained a safe and organized classroom environment while promoting proper technique and injury prevention.
Education
Bachelor of Science - Business Management
Northwest Missouri State University
Maryville, MO2027-05
Skills
- Leadership & Team Development
- Customer Service Excellence
- Cash Handling & Payment Processing
- Problem Solving & Conflict Resolution
- Confidentiality & Data Privacy
- Customer Relationship Management
- Staff Training & Coaching
- Financial Record Management
- Policy & Procedure Compliance
- Software Adaptability & Quick Learning
Timeline
Front Desk Manager
Holiday Inn Express & Suites
2021.11 - Current
Dance Instructor
Bearcat Boogie Dance Studio
2019.09 - Current
Bachelor of Science - Business Management
Northwest Missouri State University