Gracie Wilson
Darlington,MD
Summary
Experienced customer service professional at PNC Bank, recognized for exceptional problem-solving skills and teamwork. Improved client satisfaction through clear communication and a focus on detail. Skilled in Microsoft Excel, adept at prioritizing tasks to ensure service excellence and contribute to sales growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
PNC Bank
Whiteford, Maryland
12.2023 - Current
- Processed customer transactions, including deposits and withdrawals, with accuracy and efficiency.
- Delivered exceptional service to clients during financial interactions.
- Assisted customers with account inquiries and resolved issues effectively.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Educated customers on available banking products and services.
- Handled incoming calls by addressing customer needs and directing inquiries as needed.
- Collaborated with team members to enhance service delivery and streamline workflows.
- Adhered to bank policies to ensure compliance with security standards.
Server
Bob Evans Restaurants
Aberdeen, MD
12.2022 - 09.2023
- Greeted guests promptly and guided them through menu offerings with detailed information on beverages and food options.
- Maintained cleanliness and organization of dining spaces to ensure optimal guest experiences.
- Prepared for peak periods by organizing tasks and ensuring team readiness.
- Took and processed customer orders accurately and efficiently, minimizing wait times.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Assisted in training new team members on service standards to uphold quality.
- Resolved customer inquiries and issues professionally and promptly to maintain satisfaction.
To-Go Specialist
The Cheesecake Factory
Towson, MD
08.2022 - 01.2023
- Answered phone calls and assisted guests with food item inquiries.
- Presented menu to new guests and took orders using Posi system.
- Delivered menu items to guests while maintaining cleanliness and organization of facility.
- Demonstrated comprehensive knowledge of menu offerings for enhanced guest experience.
- Prepared to-go orders efficiently for dine-in and takeout customers.
- Collaborated with team members to complete additional assigned duties.
Server
The All American Steakhouse and Sports Theater
Aberdeen, MD
02.2022 - 04.2022
- Assisted guests in selecting specific menu items and specials.
- Up-sell appetizers, beverages, deserts, and other menu items.
- Regularly follow up with guests tables and fulfill requests of guests.
- Utility of POS systems in a timely manner.
- Regularly kept work area clean and organized for peak period.
Server
Cracker Barrel
Bel Air, MD
01.2020 - 12.2021
- Greeted guests in a timely friendly manner.
- Took orders for guests and would utilize the POS systems.
- Answer any questions about the menu or food.
- Up-sell menu items such as beverages, specials, and new seasonal items.
- Communicate orders with kitchen staff and help customers with any request.
- Pre buss tables and cleaned work area.
- Check back on guests regularly for any requests and provide great customer service.
To-Go Specialist Lead
Cracker Barrel
Bel Air, MD
01.2020 - 12.2021
- Implemented efficient task prioritization to meet service goals.
- Promoted high customer satisfaction through effective problem resolution and service excellence.
- Conducted one-on-one coaching sessions to enhance individual performance.
- Trained new hires to fill critical roles, improving team productivity.
- Collaborated with cross-functional teams to achieve collective objectives.
- Contributed innovative solutions to elevate team performance and outcomes.
- Fostered teamwork among diverse coworkers to address product and service issues.
- Provided constructive feedback and positive reinforcement to motivate trainees.
Education
Bachelor degree - Finance
University of Maryland-College Park
College Park, MD05-2026
Associate in Science (AS) - Business Administration
Harford Community College
Bel Air, MD05.2023
High School Diploma -
North Harford High School
Pylesville, MD06.2021
Skills
- Customer service and support
- Problem resolution and decision-making
- Team collaboration and leadership
- Task prioritization and time management
- Sales techniques and financial analysis
- Data interpretation and organization
- Microsoft Excel proficiency
- Attention to detail
Certification
- Microsoft Office Specialist Excel Certification
References
References available upon request.
Timeline
Teller
PNC Bank
12.2023 - Current
Server
Bob Evans Restaurants
12.2022 - 09.2023
To-Go Specialist
The Cheesecake Factory
08.2022 - 01.2023
Server
The All American Steakhouse and Sports Theater
02.2022 - 04.2022
Server
Cracker Barrel
01.2020 - 12.2021
To-Go Specialist Lead
Cracker Barrel
01.2020 - 12.2021
Bachelor degree - Finance
University of Maryland-College Park
Associate in Science (AS) - Business Administration
Harford Community College
High School Diploma -
North Harford High School
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