GRACIELA AGUIRRE
El Paso
Summary
Professional with comprehensive experience in front office operations, adept at managing high volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Smile4Less Orthodontics
El Paso, TX
05.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Assisted in training new reception staff on front desk operations and software systems.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Content Moderator
TikTok
El Paso, TX
06.2023 - 02.2025
- Role involved ensuring a safe and positive user experience by monitoring and reviewing uploaded content on the platform.
- Responsible for enforcing community guidelines and policies.
- Identifying and removing inappropriate or harmful content, and providing timely responses to user reports.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Customer Service Representative
Charles Schwab
El Paso, TX
02.2022 - 05.2023
- Answered calls, left voicemails, and scheduled follow up calls to drive customer engagement.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Back Office Leader
Best Buy
Alexandria, VA
06.2020 - 02.2022
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports.
- Organized cash movements between offices and to or from banks.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Interviewed new employees and assisted with hiring decision-making.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Sourced, qualified and conducted screening interviews with job candidates.
Education
Bachelor of Science - Medical Billing And Coding
University of Texas At El Paso
El Paso, TX11.2025
Bachelor of Science - Microbiology
University of Texas At El Paso
El Paso, TX11.2022
Associate of Science - Biological And Physical Sciences
El Paso Community College
El Paso, TX07.2019
Skills
- Medical terminology
- Appointment scheduling
- Telephone etiquette
- Front desk operations
- Insurance verification
- Medical billing
- Critical thinking
- Data entry
- Customer service
Certification
- CPC-Certified Professional Coder
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Smile4Less Orthodontics
05.2025 - Current
Content Moderator
TikTok
06.2023 - 02.2025
Customer Service Representative
Charles Schwab
02.2022 - 05.2023
Back Office Leader
Best Buy
06.2020 - 02.2022
Bachelor of Science - Medical Billing And Coding
University of Texas At El Paso
Bachelor of Science - Microbiology
University of Texas At El Paso
Associate of Science - Biological And Physical Sciences
El Paso Community College