Chfonta Satterwhite
Robert Half
Davenport,IA
17
years of professional experience
- Over 10 years of experience in customer service and administrative roles, excelling in document management and compliance.
- Skilled at managing customer inquiries, resolving complaints, and ensuring satisfaction with effective communication.
- Adept at maintaining accurate records, managing customer interactions both in-person and digitally, and utilizing various software programs to support organizational needs.
- Experienced in collecting, entering, tracking, maintaining and verifying sensitive documentation.
- Efficient in coordinating with customers, scheduling appointments and handling billing and collections.
- Proven ability to handle high-volume phone systems and direct inquiries appropriately in fast-paced environments.
- Proficient in using MS office for documentation and data management and ability to learn new software and systems.
- Holds a valid driver's license with a good driving record.
- Local candidate and ready to join immediately.
Work History
Receptionist
9 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, fostering a welcoming environment.
- Handled multi-line phone system, addressing inquiries and directing calls to appropriate departments.
- Maintained accurate patient records and documentation, improving data retrieval processes.
- Trained new reception staff on office procedures and customer service standards.
Medical Records clerk
1 Year 8 Months- Scan medical records and procedure consents into patients' charts using HIPPA guidelines.
- Answer a multi-line phone.
Remote Release Information Specialist II
1 Year 3 Months- Initiated medical record release processes, ensuring both accuracy and efficiency.
- Processed documentation swiftly while maintaining compliance with HIPAA regulations.
- Leveraged medical terminology expertise to enhance data accuracy.
- Engineered data entry protocols in Verisma Software for streamlined operations.
- Revamped medical record release processes, significantly improving accuracy and efficiency.
- Pioneered innovative data entry techniques in Verisma Software, substantially reducing processing time and minimizing errors.
- Facilitated interdepartmental collaboration to resolve complex record release challenges.
- Meticulously reviewed and verified medical documentation, safeguarding patient privacy.
Office Receptionist
7 Years 4 Months- Coordinated all patient activities, welcoming patients and their families with warmth and professionalism.
- Executed efficient and courteous processing of patient registrations.
- Obtained and validated accurate patient demographics and insurance information.
- Served as the primary point of contact for patients entering the clinic.
- Triaged incoming phone calls, directing them to appropriate clinic staff and physicians.
Business Office Manager
10 Months- Oversaw daily operations across multiple functions within a nursing home business office.
- Managed admitting and registration processes, patient billing, and collections efficiently.
- Ensured strict compliance with hospital standards and government regulations.
Administrative Assistant
2 Years 2 Months- Updated ordering forms, ensuring clarity and accuracy in supply orders.
- Maintained current information on the website for better accessibility.
- Assisted with Patient Accounts by updating prices, diagnoses, and ICD-10 codes.
- Documented patient obituaries and systematically updated patient charts.
- Scanned patient documentation and adeptly managed multi-line telephone communications.
Test Scheduling/Clinical Assistant
2 Years 6 Months- Obtained records and referral documentation as requested by physicians.
- Coordinated outside testing, therapy, and referrals as directed by physicians.
- Communicated expectations and directions effectively to new patients.
Education
BA - Business Health Care Management
Associate of Applied Science - Liberal Arts
Skills
Appointment scheduling
Customer Service
Client relations management
Medical documentation
Patient charting
EMR / EHR
Medical terminology knowledge
Medical terminology
Document Imaging
Data input
MS Office
Office Managementort
Medical terminology
Communication Skills
Timeline
Receptionist
Mercyone Genesis Davenport Pulmonary
11.2025 - CurrentRead More
Medical Records clerk
Robert Half
12.2024 - CurrentRead More
Remote Release Information Specialist II
Verisma Inc.
06.2023 - 09.2024Read More
Office Receptionist
Genesis Neurology
01.2016 - 05.2023Read More
Business Office Manager
Aspen Rehabilitation and Healthcare Centre
06.2014 - 04.2015Read More
Administrative Assistant
Area Wide Foot and Ankle Centre
04.2012 - 06.2014Read More
Test Scheduling/Clinical Assistant
Neurology Consultants, P.C.
10.2009 - 04.2012Read More
Scott Community College
Associate of Applied Science from Liberal Arts
Read More
Kaplan University
BA from Business Health Care Management
Read More