Graciela Godinez
Salida,CA
Summary
Proactive Office Manager and Assistant Manager with extensive experience in office and retail management. Skilled in confidential information handling, customer service, financial reconciliation, inventory control, and staff supervision. Known for improving team productivity, enhancing store appearance, and driving consistent sales growth. I have several years of experience as an Office Manager in the transportation industry, and I'm now looking for an Administrative position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Triple G Transport
Modesto, CA
07.2020 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Prepared agendas for board meet
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed and implemented office policies and procedures.
Assistant Store Manager
Famous Footwear
Manteca
01.2015 - 06.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Assistant Manager
Crocs
Modesto, CA
10.2013 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZHigh School Diploma -
Thomas Downey High School
Modesto, CA05.2012
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Contract Administration
- Inventory Control
- Operations Management
- Billing
- Staff hiring
- Administrative Support
- Data Entry
Certification
Typing certificate of 54 WPM with no errors. July 15, 2024.
Timeline
Office Manager
Triple G Transport
07.2020 - 08.2024
Assistant Store Manager
Famous Footwear
01.2015 - 06.2020
Assistant Manager
Crocs
10.2013 - 06.2014
No Degree - Criminal Justice
University of Phoenix
High School Diploma -
Thomas Downey High School