Graciela Martinez
Austin,TX
Summary
Inspirational Leadership - General Management – People Developer - Adaptability - Organization – Sales Focused - Sales Builder - Communication – Customer Service Focused Operations/Administration
Overview
31
31
years of professional experience
Work History
Store Manager
CVS Pharmacy
02.2024 - Current
- Lead overall store operations, ensuring business efficiency, financial stewardship, and compliance with company policies
- Manage P&L, financial reporting, and operational strategies to drive profitability and efficiency
- Oversee staffing, training, and performance management, fostering a high-performing team culture
- Maintain optimal inventory levels, merchandising execution, and asset protection protocols
- Enhance customer experience through effective service strategies and engagement initiatives
- Execute compliance procedures, operational audits, and safety protocols to uphold company standards
Pro Sales & Services Manager
Floor & Décor
01.2021 - 01.2024
- Spearheaded the setup and successful launch of the Pro Services department for the store's grand opening
- Built and maintained strong relationships with Pro customers and internal teams, driving sales growth
- Recruited, trained, and developed team members, promoting career growth within the company
- Analyzed business trends and implemented strategies to improve performance and profitability
- Led hiring and training efforts while maintaining and growing the Pro business
General (Store) Manager
Lowe’s Companies Inc.
03.2007 - 11.2020
- Managed store operations, leading a team of 150+ to exceed sales and customer service goals
- Achieved double-digit sales growth for two consecutive years and ranked in the top 100 stores for customer satisfaction
- Developed and executed staffing strategies, driving employee engagement and professional development
- Optimized inventory, merchandising, and operational strategies, ensuring profitability and compliance
- Established and maintained a culture of operational excellence, achieving positive inventory and budget results
General Manager
Didak Incorporated
02.2005 - 02.2007
- Managed store operations, training, and coaching a team of 60+ employees
- Increased restaurant sales by 15% and ranked in the top 10 for breakfast sales growth
- Maintained profitability by optimizing labor and inventory management
District Manager
Milligan Enterprises Inc.
07.1994 - 01.2005
- Oversaw five restaurant locations with 300+ employees and $2M+ in sales per store
- Developed a model training store and implemented performance management strategies, increasing sales by 10%
- Reduced employee turnover by 35% and advanced multiple managers to higher roles
Education
B.S. - Business Management
Wilmington University
05-2027
Associate of Science - Business Management & Administration
Garden City Community College
01.1997
Skills
- Bilingual (Spanish & English)
- Leadership & Team Development
- P&L & Budget Management
- Sales & Customer Service Strategies
- Operations & Compliance Oversight
- Merchandising & Inventory Control
- Employee Engagement & Training
- Financial & Business Analysis
- Technical Proficiency (MS Office, POS Systems, Kronos, Staff Works)
Additional Training Certifications
- Completed Business & Leadership Courses at UNC Kenan-Flagler MBA Program and University of Chicago
- Earned credentials for managing multi-million-dollar retail and restaurant operations
Timeline
Store Manager
CVS Pharmacy
02.2024 - Current
Pro Sales & Services Manager
Floor & Décor
01.2021 - 01.2024
General (Store) Manager
Lowe’s Companies Inc.
03.2007 - 11.2020
General Manager
Didak Incorporated
02.2005 - 02.2007
District Manager
Milligan Enterprises Inc.
07.1994 - 01.2005
B.S. - Business Management
Wilmington University
Associate of Science - Business Management & Administration
Garden City Community College