Graciella Rizo
Clermont,FL
Summary
Detail-oriented and motivated individual seeking an entry-level Accounts Receivable Clerk position. Strong analytical and organizational skills with a keen attention to accuracy. Quick learner, adaptable, and committed to contributing effectively to a finance team in a professional environment.
Overview
12
12
years of professional experience
Work History
Patient Financial Representative
BayCare Health Systems
02.2019 - Current
- Perform comprehensive patient accounting functions, encompassing billing, collections, customer service and cash applications.
- Document patient account activities and promptly respond to customer billing inquiries, post payments, and implement billing guideline changes.
- Provide valuable assistance in training new team members.
- Applied and processed patient and insurance refunds.
- Top performer registering over 150 patient accounts daily.
- Responded to customer inquiries and provided detailed account information.
Patient Registration Representative
Advent Health Systems
02.2017 - 02.2019
- Verify patient demographics and effectively communicate insurance benefits.
- Efficiently scan financial and medical documents into patient accounts.
- Accurately estimate charges, collect payments, and perform cashiering functions, including cash-out procedures.
- Demonstrate professionalism in handling stressful situations while maintaining high level of work quality and delivering excellent customer service.
- Educate patients about insurance benefits and financial responsibilities.
- Answer phone calls, schedule appointments, and handle patient inquiries and messages for 20-hospitals and ERs surrounding Central Florida.
Batching Representative
Advent Health Systems
05.2016 - 02.2017
- Sort payments received via mail and prioritized and enter data for processing according to protocol.
- Create computerized control batches and enter data from checks and electronic insurance remittance.
- Ensure payment batches contain appropriate lines per batch and contain corresponding calculator tape.
- Scan all importance documents received while ensuring HIPAA compliance.
- Gathered, organized and input information into digital database.
Outpatient Rehab Insurance Representative
Advent Health Systems
10.2013 - 03.2016
- Verify insurance coverage and benefits and obtain authorization for outpatient therapy.
- Cleared edit holds and errors from patient accounts to ensure timely insurance billing.
- Assist with training new team members and assist with account completion and questions.
- Communicate to therapy clinics any pending accounts for following day.
- Monitor and assign out requests received in add on mailbox.
- Played integral role in Revenue Cycle Financial Operations Incentive Committee.
Outpatient Rehab Front Desk Lead
Advent Health Systems
05.2012 - 10.2013
- Supervised front desk and assisted manager with various managerial tasks.
- Conducted training, coaching, and performance evaluations of team members, consistently meeting performance expectations.
- Efficiently planned, organized, and coordinated work processes.
- Supported manager in interviewing potential team members.
- Conducted team meetings and huddles.
- Managed cash and electronic check transactions, reconciled journal ledgers, and deposited weekly rehab collections.
Skills
- Problem Solving
- Office Administration
- Microsoft Office
- Training
- Insurance Billing
- Team Leadership
- Cerner
- Customer Service
- Patient Accounting
- Collections
- Filing and Data Archiving
- Issue Research
- Conflict Resolution
- Medical Terminology
- Documentation and Recordkeeping
- Attention to Detail
Timeline
Patient Financial Representative
BayCare Health Systems
02.2019 - Current
Patient Registration Representative
Advent Health Systems
02.2017 - 02.2019
Batching Representative
Advent Health Systems
05.2016 - 02.2017
Outpatient Rehab Insurance Representative
Advent Health Systems
10.2013 - 03.2016
Outpatient Rehab Front Desk Lead
Advent Health Systems
05.2012 - 10.2013
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