Grace Orr
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress
Lake Wisconsin Country Club
05.2019 - 04.2021
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Double-checked order accuracy and food quality before delivering to customers
- Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away
- Maintained accuracy while processing payments, giving change, and printing receipts.
Retail Associate
Wollersheim Winery & Distillery
05.2021 - Current
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Greeted customers, assisted them in finding merchandise, and made recommendations
- Used my in-depth knowledge of wine and spirits to boost daily sales and provide customers with information at tastings
Resident Care Assistant
Eagle Crest Communities
09.2022 - 12.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
Bartender
Big Al's Pizza
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Sauk Prairie High School
Prairie du Sac, WI05.2021
Bachelor of Science - Radiation Therapy
University of Wisconsin–La Crosse
La Crosse, WI05.2025
Skills
- Active Listening
- Dining Area Maintenance
- Quality Assurance
- Engaging Customers
- Liquor, Beer and Wine Knowledge
- Customer Service
- Cash Handling and Management
Timeline
Bartender
Big Al's Pizza
01.2023 - Current
Resident Care Assistant
Eagle Crest Communities
09.2022 - 12.2022
Retail Associate
Wollersheim Winery & Distillery
05.2021 - Current
Waitress
Lake Wisconsin Country Club
05.2019 - 04.2021
High School Diploma -
Sauk Prairie High School
Bachelor of Science - Radiation Therapy
University of Wisconsin–La Crosse
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