Gracy Keeler

Work History

Office Assistant

Riverbend RV Park And Cabins

09.2022 - 11.2023

Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Collaborated with various departments to complete assigned tasks.
Prepared and edited documents to produce precise, accurate and professional communication.
Managed daily data entry and kept clerical information accurate and up-to-date.
Delivered clerical support by handling range of routine and special requirements.
In charge of Monthly reservations based on successful history and results from previous years. Received extra bonus for outstanding efforts increasing profit for winter season by 40%.
Offered supervisor position based on extensive experience in sales and customer services.

Office Assistant

Meadows Of San Juan Rv Resort

06.2022 - 09.2023

Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Managed daily data entry and kept clerical information accurate and up-to-date.
Collaborated with various departments to complete assigned tasks.
Prepared and edited documents to produce precise, accurate and professional communication.
Delivered clerical support by handling range of routine and special requirements.
Monitored security to help maintain equipment, data and information safety.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Managed 100% of all calls received daily

Front Desk Coordinator

Garden Of The Gods RV Resort

11.2019 - 05.2021

Entered and updated sensitive customer information during check-ins and room changes.
Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Kept accounts in balance and ran daily reports to verify totals.
Transcribed phone messages for entire office and relayed messages.
Used RMS reservations software to maintain and update records of internal data.
Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Contacted housekeeping staff and maintenance department to resolve issues with guest cabins and RV sites.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Maintained clean and organized front desk areas to uphold polished company image.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Collected site and cabin deposits, fees, and payments.
Trained all staff on front desk procedures and policies.
Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Promoted to Monthly Specialist while holding Front Desk Lead position in charge of implement robust monthly program for renters.
Continued Expertise and dedication increased profits bringing in $40K in monthly stays alone, and many accolades from President.

Front Desk Supervisor

May Museum And Golden Eagle Campground

05.2017 - 11.2019

Trained new staff on correct procedures, compliance requirements, and performance strategies.
Scheduled and assigned daily work and activities for team members.
Collaborated with team members to handle guest requirements from check-in through check-out.
Oversaw front desk operations with eye for Park reputation, staff productivity, and operational efficiency.
Resolved guest issues with reservations with knowledgeable and friendly service.
Created lasting relationships with guests that built loyalty and drove Park revenue by 22%.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Collected deposits, fees, and payments.
Entered and updated sensitive customer information during check-ins and room changes.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Attended staff meetings and brought issues to attention of upper management.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Managed front desk maintenance of client records and data.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Kept high average of performance evaluations.
Promoted to Sales Manager assistant while holding Front Desk Supervisor position to help with accuracy and accountability for extensive inventory needs at beginning and end of each season.

Server and Graphic Designer

Moxie Fresh Kitchen And Fresh Cocktails

11.2017 - 02.2019

Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
In charge of all seasonal menus design, implemented effective digital proofing system with upper management for accuracy and changes needed using Adobe Acrobat software, and provided all files needed for outsource printer timely. Stayed ahead of budget with each project by selecting correct features for print outsource.
Saved 30% on design and production costs by producing all menus in-house.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers by 20% every shift.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Senior Graphic Designer

The Resort At Longboat Key Club

08.2005 - 10.2016

Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Developed creative design for print materials, brochures, banners, and signs.
Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
Lead Designer for all three quarterly magazines in charge of all production from beginning to end with emphasis on prompt in person and digital communication with each department head, using latest techniques in graphics to produce high quality/eye catching and successful marketing within budget.
Created digital image files for use in digital and traditional printing methods.
Met with customers to present mockups and collect information for adjustments.
Completed final touches for projects before rollout.
Completed in-depth product design tests using updated software tools.
Edited and enhanced existing artwork and graphics.
Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Collaborated with other designers to create visually appealing graphics for range of print and digital media.
Implemented feedback and suggestions from clients to improve designs.
Applied color theory and composition techniques to construct appealing designs.
Created original artwork for range of print, web and video projects.
Created logos, illustrations and typography for various organizations.
Assisted other departments with various talents such as multilingual needs at Front Desk, server/sommelier for various high scale events at Club such as Annual Film Festivals hosted by Resort.
Effectively stayed below budget by keeping projects production in-house from beginning to end, and developing loyal relationships with vendors providing lower costs for outsource productions when needed. Saved on average 25% -50% on production costs.
Won several Team Player quarterly awards

Head Server

Carrabba's Italian Grill

07.2002 - 06.2005

Trained new staff on restaurant operations and policies to strengthen performance as Lead Server.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Increased sales per customer by listening actively and recommending relevant menu items.
Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Trained staff members on use of POS system.
Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Supervised server staff and simultaneously served personal section of tables.
Cultivated warm relationships with regular customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Observed servers to provide feedback and coaching in areas requiring improvement.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Supported needs of 20 - person wait staff who attended to specific needs of countless customers daily for Carrabba's Italian Grill with social relevancy and intentionality

Server Captain

Chart House

02.1993 - 05.2002

Cultivated warm relationships with regular customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Inspected dishes and utensils for cleanliness.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Kept register accurate through correct billing, payment processing, and cash management practices.
Increased sales significantly by upselling higher-end products to customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Conducted meetings with management to discus operational issues and develop ways to improve services.
Observed servers to provide feedback and coaching in areas requiring improvement.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Chart House restaurant with social relevancy and intentionality
Won many awards for highest sales on several promotion contests
Wo many warads for Team Player of quarter

Summary

Overview

Work History

Office Assistant

Office Assistant

Front Desk Coordinator

Front Desk Supervisor

Server and Graphic Designer

Senior Graphic Designer

Head Server

Server Captain

Education

Commercial Arts - Graphic Design

Associate of Arts - Communications/Journalism - Minor in Dance

Skills

Languages

Work Availability

Timeline

English, Spanish and Portuguese

English, Spanish and Portuguese

English, Spanish and Portuguese

English, Spanish and Portuguese

English, Spanish and Portuguese

English, Spanish and Portuguese

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