Grady Derrick
Bay Saint Louis,MS
Summary
Dynamic sales professional with extensive building materials expertise and a proven track record at Lowe's. Skilled in B2B sales and customer loyalty, I excel in cultivating relationships and driving repeat business. Adept at managing operational challenges and providing exceptional post-sales support, ensuring customer satisfaction and retention.
Overview
10
10
years of professional experience
Work History
PRO Sales Specialist
Lowes Home Improvment
11.2021 - Current
- Cultivate and maintain long term relationships with PRO customers, driving consistent sales growth and repeat business.
- Partnering with vendors, delivery teams, and merchandising departments to ensure customer satisfaction
- Utilize CRM and selling systems to effectively manage pipelines, track customer interactions, and ensure follow ups.
- Train and develop associates on product knowledge, Pro sales, and building customer relationships
Department Supervisor/Sales Specialist
Home Depot
10.2015 - 10.2021
- Managed team of 30+ associates, providing hands on training, scheduling, and performance feedback.
- Participated in multi-step interview processes, and trained in Home Depot's hiring practices.
- Collaborated with store leadership and delivery teams in order to ensure a smooth customer experience.
Education
Petal High School
Petal, MSNo Degree - Marketing Management
University of Southern Mississippi
Hattiesburg, MSSkills
- Extensive building materials product knowledge
- B2B sales experience
- Customer loyalty and account retention
- Managing operational shortcomings
- Trade show and event representation
- Post sales support support and follow up
Timeline
PRO Sales Specialist
Lowes Home Improvment
11.2021 - Current
Department Supervisor/Sales Specialist
Home Depot
10.2015 - 10.2021
Petal High School
No Degree - Marketing Management
University of Southern Mississippi
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