Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Grady Harrington

Summary

Adept professional with a proven track record of enhancing customer satisfaction through efficient claim management and strong negotiation. Demonstrates exceptional professionalism and collaboration, achieving significant improvements in client and collegue relations. Skilled in both interpersonal communication and ethical problem-solving.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Managed Repair Representative

Progressive Insurance
09.2004 - Current
  • Improved customer satisfaction by efficiently managing repair claims and coordinating with repair shops.
  • Built good rapport with repair shops in order to coordinate customer's repairs in a timely and efficient manner.
  • Train new claims adjusters in physical damage assessment and shop negotiations.
  • Provide excellent customer service in order resolve claims and retain customers.
  • Continual training in state regulations, estimating techniques and software.

Assistant Men's Lacrosse Coach

State University Of New York At Canton
01.2014 - Current
  • Trained team members in midfield, attack and defensive positions.
  • Organized practice sessions, exercise and conditioning to improve player performance.

Education

MBA - Management

SUNY College At Oswego
Oswego, NY
08.2001

Bachelor of Science - Business Administration

Le Moyne College
Syracuse, NY
05.1997

Skills

  • Customer service focused
  • Active listener
  • Collaborative approach to problem solving and resolution
  • Detail oriented

Certification

New York State Licensed Independent Adjuster for Automobile, Inland Marine and Auto Damage & Theft Appraisals

Timeline

Assistant Men's Lacrosse Coach

State University Of New York At Canton
01.2014 - Current

Managed Repair Representative

Progressive Insurance
09.2004 - Current

MBA - Management

SUNY College At Oswego

Bachelor of Science - Business Administration

Le Moyne College
Grady Harrington