GRADY WILSON
Mableton,GA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Opmax. Skilled in staff management and employee motivation, adept at implementing efficient processes and maintaining attention to detail. Increased productivity by over 20%, demonstrating exceptional organizational and multitasking abilities. Excelled in training and mentoring, leveraging both hard and soft skills to achieve results. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
8
8
years of professional experience
Work History
Supervisor
Opmax
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Order Processing Specialist
Pacesetters Personnel Services
01.2021 - 07.2022
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Received and followed pick sheets to gather merchandise for customer orders.
- Operated pallet jacks, forklifts and other equipment regularly.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
- Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
Order Management Specialist
JMA Placement/DIAZ WHOLESALE AND MANUFACTURING CO.
11.2018 - 12.2019
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Improved inventory management through accurate tracking of product availability and timely order fulfillment.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Operated pallet jacks, forklifts and other equipment regularly.
- Received and followed pick sheets to gather merchandise for customer orders.
Assembly Line Worker
Advance Design & Systems
01.2018 - 09.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
Assembly Line Worker
Jls Construction Services
11.2017 - 12.2017
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
Assembly Line Production Worker
H&W Printing
07.2016 - 10.2017
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Operated various machines used in production processes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated finishing tool to prepare products for inspections and packaging.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA06.1994
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Processes and procedures
- Policy Enforcement
- Multitasking Abilities
- Attention to Detail
- Time Management
- Organizational Skills
Timeline
Supervisor
Opmax
01.2023 - Current
Order Processing Specialist
Pacesetters Personnel Services
01.2021 - 07.2022
Order Management Specialist
JMA Placement/DIAZ WHOLESALE AND MANUFACTURING CO.
11.2018 - 12.2019
Assembly Line Worker
Advance Design & Systems
01.2018 - 09.2018
Assembly Line Worker
Jls Construction Services
11.2017 - 12.2017
Assembly Line Production Worker
H&W Printing
07.2016 - 10.2017
High School Diploma -
Pebblebrook High School
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