Graeme Storey
San Diego,CA
Summary
Versatile Senior Account Executive with 10 years of experience in attracting and retaining top accounts, maintaining strong relationships with clients and improving sales and revenue. Working knowledge of strategic selling, sales methodologies and best sales industry practices. Excellent written and oral communication skills with specialties in Traditional, Digital, and Social Media Marketing
Campaigns.
Overview
16
16
years of professional experience
Work History
Senior Account Executive
San Diego Reader
San Diego, CA
05.2012 - 04.2024
- Identified potential customers and built relationships with them.
- Developed and executed strategic marketing plans to increase product sales.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Researched and secured new accounts within assigned territory to increase sales and profitability.
- Reached out to accounts to measure customer satisfaction and increase revenue.
Customer Service Manager
San Diego Reader
San Diego, CA
05.2008 - 05.2016
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science - Marketing
San Diego State University
San Diego, CA05-2003
Skills
- Pipeline Development
- Consultative Sales
- Client Relationship Management
- Account Management
- Customer Service
- Business Development
- Relationship Building
- Opportunity Identification
- Prospecting and Networking
- Budget Management
- Lead Generation
- Digital Marketing
- Customer relationship development
Affiliations
- Loves Hiking with The Family
- Avid Surfer
- Loves the Outdoors
Timeline
Senior Account Executive
San Diego Reader
05.2012 - 04.2024
Customer Service Manager
San Diego Reader
05.2008 - 05.2016
Bachelor of Science - Marketing
San Diego State University
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