Graeson Grubbs
Volant,PA
Summary
Dynamic customer service professional with a proven track record at Yogi Bear Jellystone Park, excelling in customer satisfaction and complaint resolution. Demonstrated reliability and composure in high-pressure situations, enhancing customer loyalty. Proficient in cash register operations and adept at multitasking, consistently exceeding service goals.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Yogi Bear Jellystone Park
05.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
Protective Services Student
Butler County Area Vocational-Technical School
08.2019 - 05.2020
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Worked on different EMT work
- Optimized lab setup procedures, reducing preparation time for experiments.
- Initiated peer feedback system for class assignments, improving writing and research skills.
Education
High School Diploma -
New Wilmington
New Wilmington, PA05-2024
No Degree - Criminal Justice
Waynesburg University
Waynesburg, PA05-2028
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Guest services
- Product knowledge
- Customer focus
- Refund handling
- Inventory management
- Merchandise restocking
- Multitasking and organization
- Patient assessment, airway management, and basic life support measures
- Rope rescue anchor systems, repelling, lowering and mechanical advantage systems,
- Packaging patients in a vertical environment
- Use of various rescue tools, including the "Jaws of Life", vehicle stabilization, patient packaging, Extrication from motor vehicle accident
- Use of air metering/monitoring devices, ventilation practices, and confined space extrication techniques
- Fire ground operation and suppression techniques
- Use of Self Contained Breathing Apparatus
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Limited Working
Timeline
Customer Service Cashier
Yogi Bear Jellystone Park
05.2022 - Current
Protective Services Student
Butler County Area Vocational-Technical School
08.2019 - 05.2020
High School Diploma -
New Wilmington
No Degree - Criminal Justice
Waynesburg University
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