Graffany Pacatang
las vegas,NV
Summary
Knowledgeable and dedicated customer service agent. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Utilizes strong communication abilities to create supportive and trust-building relationships. Knowledge of effective problem-solving techniques and strategies to foster positive mentoring environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bank of America
06.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills and positive feedback from clients.
- Assisted customers in navigating company website and improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Discover Bank
03.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Provided excellent customer care by responding to requests.
Help Line Support
Teleperformance USA
03.2015 - 07.2017
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Bachelor of Science - Nursing
NDC-TFI
Philippines03-2014
High School Diploma -
Max Mirafuentes Academy
Philippines03-2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Effective Communication
- Team motivation
- Verbal and written communication
- Peer support
- Multitasking Abilities
- Adaptability and Flexibility
Timeline
Customer Service Representative
Bank of America
06.2019 - Current
Customer Service Representative
Discover Bank
03.2018 - 04.2019
Help Line Support
Teleperformance USA
03.2015 - 07.2017
Bachelor of Science - Nursing
NDC-TFI
High School Diploma -
Max Mirafuentes Academy
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