Graham Cerwin
Charlotte,NC
Summary
Passionate entrepreneur and business management professional possessing a robust background in entrepreneurship. Demonstrated expertise in recognizing opportunities, establishing successful ventures, and fostering business growth. Devoted to ongoing learning, innovation, and the implementation of effective business strategies. Let us establish a connection and collaborate to achieve meaningful results.
Overview
8
8
years of professional experience
Work History
Business Development Specialist (Sales)
Hendrick Automotive Group
07.2023 - Current
- Went through a 90 day training period where the basics of outbound calls were taught
- With the help from teachers and mentors I learned automotive sales techniques, engaged in role playing sales calls, practicing leading calls, and overcoming objections.
- Conduct outbound sales calls, significantly increasing foot traffic across 21 luxury dealerships
- Proactively engage with customers through Elead (CRM) to enhance relationships and drive sales opportunities
- Utilize Kelley Blue Book (KBB) evaluations to collect leads, successfully converting them into tangible sales
- Mastered brand knowledge of 9 luxury car manufacturers, guiding customers to informed purchasing decisions
Founder
ASUWOODCO LLC
01.2018 - Current
- Established a self-sufficient firewood delivery business (while attending Appalachian State University) , distributing kiln-dried firewood to residential homes and businesses in North Carolina
- Built a Customer base of over a hundred accounts, proactively maintaining customer satisfaction for 3+ Years
- Mastered the process of launching a small business, ensuring proper legal documentation for taxes, employee management, and insurance compliance
Account Manager
Linville River Company
06.2021 - 10.2024
- Successfully obtained a contract with Ahold Delhaize, adding 6 Food Lion Stores to our account
- With this acquisition, revenue increased by more than 15% at Linville River Company in 2022 and 2023
- Provided existing clients with transparent communication involving pricing changes, ensuring a collaborative atmosphere
- Conducted regular client meetings to understand objectives, address concerns, and provide proactive support
- Collaborated with all internal teams such as sales, marketing, and customer support to ensure all client needs
Service Intern
Hendrick BMW
05.2021 - 10.2024
- Delegated daily appointments to a team of 14 service advisors, ensuring customer satisfaction
- Assisted service managers, shop foreman, and technicians with miscellaneous tasks
- Supported Hendrick BMW’s repair specialist in writing Repair Orders and handling Courtesy vehicle contracts
Service Porter
Hendrick BMW
04.2017 - 10.2024
- Delivered and picked up $100,000+ cars, providing essential support to the service department
- Assisted Technicians with miscellaneous servicing jobs, minor car repairs, and customer complaints
- Aided a team of 14 service advisors by efficiently moving vehicles within the dealership
Education
Real Estate - NC Broker-Prelicensing Course
Superior School Of Real Estate
Charlotte, NC08.2024
Business Management/Administration - Small Business Entrepreneurship
Walker College of Business
Boone, NC05.2023
Business Management/Administration -
Appalachian State University
Boone, NC05.2023
Skills
- CRM Software
- Customer service
- Computer literacy
- Communication skills
- Time management
- Microsoft Office
- QuickBooks
- Leadership Experience
- Hiring
- Scheduling
- Lead Generation
- Sales Experience
- Social media marketing
- New business opportunities
- Cold calling
- Point of sale operation
Timeline
Business Development Specialist (Sales)
Hendrick Automotive Group
07.2023 - Current
Account Manager
Linville River Company
06.2021 - 10.2024
Service Intern
Hendrick BMW
05.2021 - 10.2024
Founder
ASUWOODCO LLC
01.2018 - Current
Service Porter
Hendrick BMW
04.2017 - 10.2024
Business Management/Administration - Small Business Entrepreneurship
Walker College of Business
Business Management/Administration -
Appalachian State University
Real Estate - NC Broker-Prelicensing Course
Superior School Of Real Estate
Similar Profiles
Ryan MossRyan Moss
Auto Detail Manager at Hendrick Automotive GroupAuto Detail Manager at Hendrick Automotive Group
Giovanni VargasGiovanni Vargas
Automotive Sales Consultant at Hendrick Automotive GroupAutomotive Sales Consultant at Hendrick Automotive Group
Michael KindleMichael Kindle
Accounts Payable Specialist at Hendrick Automotive GroupAccounts Payable Specialist at Hendrick Automotive Group