Graham Doig
Atlanta ,GA
Summary
Dynamic retail leader with a proven track record at Floor and Decor, excelling in coaching and mentoring teams to enhance customer satisfaction. Skilled in POS software and inventory management, I drive strategic growth initiatives and foster strong relationships, resulting in improved sales performance and customer loyalty.
Overview
6
6
years of professional experience
Work History
Department Manager
Floor and Decor
08.2024 - Current
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Assistant Department Manager
Floor and Decor
11.2021 - 08.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Optimized inventory management processes, ensuring optimal stock levels at all times.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
Inside Sales Representative
Windstream Telecommunications
01.2020 - 09.2021
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Skills
- Coaching and mentoring
- Relationship building and management
- POS software
- Order management
- Staff development
- Retail management
- Recruiting and hiring
Timeline
Department Manager
Floor and Decor
08.2024 - Current
Assistant Department Manager
Floor and Decor
11.2021 - 08.2024
Inside Sales Representative
Windstream Telecommunications
01.2020 - 09.2021