Graham Hannan
Jeffersonville,IN
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
Overview
17
17
years of professional experience
Work History
Social Media Contractor
Mindfull Solutions
01.2019 - Current
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Created content for websites and online publications.
- Produced original, creative video content for promotional advertisements and marketing materials.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Cultivated strong corporate image and identity with clear branding.
Owner/Operator
Sukhino Float Center And Salt Cave
06.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Music Teacher
Maxwell's School Of Music
08.2012 - 11.2018
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Mentored students of different ages and backgrounds in music theory, composition and performance.
- Assessed student performance and provided constructive feedback to guide progress.
- Utilized current technology and interactive teaching methods to enhance student engagement.
Manager
Blockbuster Video
02.2009 - 07.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Customer Service Representative
Verizon Wireless
03.2007 - 01.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Business/Marketing And Management
Berklee College
Boston, MA03.2011
Skills
- Digital Content Development
- Audience Engagement
- Public Relations
- Increasing Engagement
- Social Media Management
- Online Presence Monitoring
- Interpersonal Skills
- Online Content Development
- Verbal and Written Communication
Timeline
Social Media Contractor
Mindfull Solutions
01.2019 - Current
Owner/Operator
Sukhino Float Center And Salt Cave
06.2017 - Current
Music Teacher
Maxwell's School Of Music
08.2012 - 11.2018
Manager
Blockbuster Video
02.2009 - 07.2012
Customer Service Representative
Verizon Wireless
03.2007 - 01.2009
Bachelor of Arts - Business/Marketing And Management
Berklee College
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