Python
Graham Neal
Data Consultant
Broomfield,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Planet Cyclery
Broomfield, CO
05.2020 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Mercantile Manager
Silverpeak Apothecary
Aspen, CO
01.2018 - 04.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared annual budgets with controls to prevent overages.
- Cross-trained existing employees to maximize team agility and performance.
Aerial Imaging Department Manager
B&H Photo Video
New York, NY
10.2008 - 06.2017
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Education
High School Diploma -
Drexel University
Philadelphia, PAData Visualization Certificate
University of Denver
Denver, COSkills
Sales expertise
Software
HTML
CSS
Javascript
SQL
Tableau
Certification
Data Visualization
Timeline
Data Visualization
06-2022
Customer Service Representative
Planet Cyclery
05.2020 - 05.2021
Mercantile Manager
Silverpeak Apothecary
01.2018 - 04.2019
Aerial Imaging Department Manager
B&H Photo Video
10.2008 - 06.2017
High School Diploma -
Drexel University
Data Visualization Certificate
University of Denver
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