Summary
Overview
Work History
Education
Skills
Timeline
Generic

Graham Ogren

Austin,TX

Summary

A results driven hospitality leader who blends creativity with structure, connects big picture vision to disciplined execution, and builds strong team cultures where people feel valued and motivated.

Overview

8
8
years of professional experience
2021
2021
years of post-secondary education

Work History

Assistant Executive Steward

BCI
Austin, TX
08.2024 - 01.2026

  • BCI Contract – Corporate Kitchen | Austin, TX | March 2024 – Present
  • • Rapidly promoted from team member to supervisory role within 90 days based on exceptional performance
  • • Orchestrate pre service kitchen operations, ensuring complete equipment functionality and safety compliance
  • • Manage workforce scheduling and break coverage, maintaining seamless workflow in high pressure environment
  • • Lead cross functional teams to achieve productivity targets while upholding cleanliness and safety standards
  • • Drive continuous improvement initiatives, identifying and eliminating operational inefficiencies

Special Events Coordinator

Club WYNDHAM
Austin, TX
01.2023 - 12.2023
  • Advised clients on appropriate décor, food selections, music choices and other elements that will contribute positively to the success of their event.
  • Coordinated travel arrangements for speakers or performers attending an event.
  • Provided on-site management of special events to ensure smooth execution of plans.

Lead Spa Coordinator

Lake Austin Spa Resort
Austin, Texas
01.2022 - 12.2022
  • Handled complaints from customers in a professional manner while resolving issues quickly and efficiently.
  • Managed daily operations of the spa, ensuring smooth and efficient customer service.
  • Developed policies and procedures to ensure compliance with state regulations regarding sanitation, safety, and cleanliness standards.

Operations Manager

Hyatt place
Cedar Park, Texas
01.2021 - 12.2021
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Server Assistant

Miraval Austin Resort & Spa
Austin, Texas
01.2020 - 12.2020
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Checked in with customers throughout their meal to ensure satisfaction.
  • Inspected restaurant equipment regularly for maintenance issues or malfunctions.

Breakfast Attendant /Housekeeper

Comfort Inn & Suites
Galt, California
01.2019 - 12.2019
  • Cleaned kitchen equipment according to established procedures after use.
  • Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
  • Inspected trays prior to serving meals to ensure quality standards were met.

Host

Dennys Restaurant
Galt, California
01.2018 - 12.2018
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Education

Liberty Ranch High School
Galt, California

Skills

  • Guest experience, making sure people feel taken care of and creating memorable interactions
  • Leadership and team management, since I’ve been promoted into supervisor roles and know how to coach and delegate
  • Operations and efficiency, like setting up before service, keeping workflow smooth, and making improvements
  • Adaptability and problem solving, being able to stay calm under pressure and handle issues quickly
  • Technical and administrative, like scheduling, timekeeping, POS/reservation systems, plus my food handler and TABC certifications

Timeline

Assistant Executive Steward

BCI
08.2024 - 01.2026

Special Events Coordinator

Club WYNDHAM
01.2023 - 12.2023

Lead Spa Coordinator

Lake Austin Spa Resort
01.2022 - 12.2022

Operations Manager

Hyatt place
01.2021 - 12.2021

Server Assistant

Miraval Austin Resort & Spa
01.2020 - 12.2020

Breakfast Attendant /Housekeeper

Comfort Inn & Suites
01.2019 - 12.2019

Host

Dennys Restaurant
01.2018 - 12.2018

Liberty Ranch High School
Graham Ogren