Graham Ogren
Austin,TX
Summary
A results driven hospitality leader who blends creativity with structure, connects big picture vision to disciplined execution, and builds strong team cultures where people feel valued and motivated.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Assistant Executive Steward
BCI
Austin, TX
08.2024 - 01.2026
- BCI Contract – Corporate Kitchen | Austin, TX | March 2024 – Present
- • Rapidly promoted from team member to supervisory role within 90 days based on exceptional performance
- • Orchestrate pre service kitchen operations, ensuring complete equipment functionality and safety compliance
- • Manage workforce scheduling and break coverage, maintaining seamless workflow in high pressure environment
- • Lead cross functional teams to achieve productivity targets while upholding cleanliness and safety standards
- • Drive continuous improvement initiatives, identifying and eliminating operational inefficiencies
Special Events Coordinator
Club WYNDHAM
Austin, TX
01.2023 - 12.2023
- Advised clients on appropriate décor, food selections, music choices and other elements that will contribute positively to the success of their event.
- Coordinated travel arrangements for speakers or performers attending an event.
- Provided on-site management of special events to ensure smooth execution of plans.
Lead Spa Coordinator
Lake Austin Spa Resort
Austin, Texas
01.2022 - 12.2022
- Handled complaints from customers in a professional manner while resolving issues quickly and efficiently.
- Managed daily operations of the spa, ensuring smooth and efficient customer service.
- Developed policies and procedures to ensure compliance with state regulations regarding sanitation, safety, and cleanliness standards.
Operations Manager
Hyatt place
Cedar Park, Texas
01.2021 - 12.2021
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Server Assistant
Miraval Austin Resort & Spa
Austin, Texas
01.2020 - 12.2020
- Assisted in training new server assistants on job responsibilities and procedures.
- Checked in with customers throughout their meal to ensure satisfaction.
- Inspected restaurant equipment regularly for maintenance issues or malfunctions.
Breakfast Attendant /Housekeeper
Comfort Inn & Suites
Galt, California
01.2019 - 12.2019
- Cleaned kitchen equipment according to established procedures after use.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
- Inspected trays prior to serving meals to ensure quality standards were met.
Host
Dennys Restaurant
Galt, California
01.2018 - 12.2018
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
Liberty Ranch High School
Galt, CaliforniaSkills
- Guest experience, making sure people feel taken care of and creating memorable interactions
- Leadership and team management, since I’ve been promoted into supervisor roles and know how to coach and delegate
- Operations and efficiency, like setting up before service, keeping workflow smooth, and making improvements
- Adaptability and problem solving, being able to stay calm under pressure and handle issues quickly
- Technical and administrative, like scheduling, timekeeping, POS/reservation systems, plus my food handler and TABC certifications
Timeline
Assistant Executive Steward
BCI
08.2024 - 01.2026
Special Events Coordinator
Club WYNDHAM
01.2023 - 12.2023
Lead Spa Coordinator
Lake Austin Spa Resort
01.2022 - 12.2022
Operations Manager
Hyatt place
01.2021 - 12.2021
Server Assistant
Miraval Austin Resort & Spa
01.2020 - 12.2020
Breakfast Attendant /Housekeeper
Comfort Inn & Suites
01.2019 - 12.2019
Host
Dennys Restaurant
01.2018 - 12.2018
Liberty Ranch High School