Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
Graham Weston

Graham Weston

Detroit,MI

Summary

Results-driven IT Systems Business Analyst with a proven track record at Flex Technologies, adept at stakeholder engagement and requirements gathering. Enhanced customer onboarding processes and improved data accuracy through innovative solutions. Skilled in Agile methodologies and user story development, consistently delivering impactful insights that drive strategic decisions and optimize business performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Systems Business Analyst

Flex Technologies
Mesa, AZ
06.2024 - Current
  • Conducted cross-functional sessions to streamline requirements acquisition among service, billing, and development teams.
  • Facilitated discovery sessions with end users of legacy internal tools to assess value, identify pain points, and inform backlog prioritization and lifecycle decisions
  • Delivered enhancements to key business solutions, improving data accuracy through IP-based logic and streamlining customer onboarding processes
  • Designed and implemented structured triage processes for issue intake and resolution, including impact-based prioritization to optimize response within Agile workflows
  • Developed comprehensive documentation for automation tools and internal platforms, standardizing configuration practices and supporting onboarding
  • Partnered with developers and stakeholders to translate business needs into user stories, supporting sprint planning and backlog refinement
  • Supported vendor transition planning by compiling operational knowledge and evaluating support readiness

Senior Business Analyst

SingleStone Consulting
Richmond, VA
01.2022 - 05.2024
  • Identified and scoped technical solutions to optimize internal operations and elevate the functionality of client-facing digital platforms
  • Translated customer pain points and strategic goals into detailed user stories and functional specifications in close collaboration with engineering and product team
  • Conducted in-depth analysis and documentation of business workflows, uncovering opportunities to improve software usability, performance, and overall user experience
  • Streamlined complex business requirements into clear, actionable development tasks using tools like Jira and Confluence, accelerating delivery and ensuring alignment with stakeholder expectations

Senior Business Analyst

Toshiba Business Solutions
Southfield, MI
08.2020 - 01.2022
  • Designed and implemented interactive dashboards and analytical models in Tableau to deliver actionable insights into digital product performance and user behavior
  • Built data-driven early warning systems to proactively monitor critical business KPIs, enabling timely interventions and strategic adjustments
  • Partnered with cross-functional development teams to automate reporting workflows, significantly reducing manual effort and enhancing real-time market analysis capabilities
  • Contributed to software optimization initiatives through targeted data insights, supporting strategic decisions that improved customer engagement and increased market share

Business Analyst

Toshiba Business Solutions
Southfield, MI
06.2019 - 08.2020
  • Designed and implemented interactive dashboards and advanced analytical models in Tableau to surface actionable insights on digital product performance, user behavior, and engagement trends
  • Developed data-driven early warning systems to proactively track and flag anomalies in key business KPIs, enabling faster decision-making and risk mitigation
  • Collaborated with cross-functional development teams to automate reporting workflows, reducing manual processes and boosting the speed and accuracy of real-time market analysis
  • Provided data-backed recommendations to support software optimization efforts, driving improvements in user experience, customer retention, and overall market competitiveness

Analyst

Nielsen
Battle Creek, MI
01.2018 - 06.2019
  • Delivered actionable insights on brand performance and product innovation through advanced analytics, driving strategic decision-making
  • Collaborated effectively with both technical and business teams to support the development of data-driven strategies and initiatives
  • Monitored the success of product launches and provided data-backed recommendations to enhance software-based reporting tools and optimize performance

Education

Bachelor of Science - Economics

Michigan State University
East Lansing
12.2017

Skills

  • Stakeholder Engagement
  • Requirements Gathering
  • Agile Methodology
  • Project Management
  • Product Design
  • User Acceptance Testing (UAT)
  • User story development
  • Systems Development Life Cycle (SDLC)
  • Scrum Methodology
  • Knowledge of Engineering
  • Process optimization
  • Business process mapping

Certification

  • Certified Scrum Product Owner (CSPO)

Timeline

IT Systems Business Analyst

Flex Technologies
06.2024 - Current

Senior Business Analyst

SingleStone Consulting
01.2022 - 05.2024

Senior Business Analyst

Toshiba Business Solutions
08.2020 - 01.2022

Business Analyst

Toshiba Business Solutions
06.2019 - 08.2020

Analyst

Nielsen
01.2018 - 06.2019

Bachelor of Science - Economics

Michigan State University

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