GRAHAM P MORRISS
Fairfax,VA
Summary
Adept at elevating guest experiences, I leveraged my expertise in liquor, beer, and wine at Virtue Feed & Grain to cultivate a loyal clientele, enhancing service quality through strong multitasking and an engaging personality. My contributions significantly boosted satisfaction, showcasing my ability to thrive in fast-paced environments and collaborate effectively with teams.
Overview
5
5
years of professional experience
Work History
Bartender
Virtue Feed & Grain
2020.06 - 2023.06
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Completed requisitions to maintain required stock par levels.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Followed strict recipes and drink measurements to minimize product used.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Virtue Feed & Grain
2018.07 - 2020.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Busser
Virtue Feed & Grain
2018.01 - 2018.07
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
West Springfield High School
Springfield, VA06.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Engaging personality
- Cleanliness and hygiene
- Complex Problem-Solving
- Alcohol awareness
- Classic cocktails
- Changing beer kegs
Additional Information
My time spent earning my rank as Eagle Scout helped me to grow Strong work ethic and teamwork capabilities.
Timeline
Bartender
Virtue Feed & Grain
2020.06 - 2023.06
Server
Virtue Feed & Grain
2018.07 - 2020.03
Busser
Virtue Feed & Grain
2018.01 - 2018.07
High School Diploma -
West Springfield High School
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