Grant Black
Results-driven Lead Technician with extensive experience at multiple overhead door service companies, both local and nationwide. Excelling in project coordination and customer satisfaction. Proven expertise in mechanical and electrical diagnostics, consistently achieving top sales metrics and earning numerous 5-star reviews. Adept at managing warranty services and enhancing team performance in both residential and commercial settings.
Work History
Lead Technician
5 Years 5 MonthsLead Sales and Service Technician
-Specialized in diagnosing, repairing, and installing overhead doors for commercial and residential customers.
-Gate access- commercial and residential
-Managed scheduling and project coordination activities to support on-time execution.
-Customer service and Warranty service
-Specialist in AC/DC circuit diagnostics as well as radio receiver and access controls
-Many 5 star reviews viewable on Google and through Best Picks
Lead Technician
8 Years 3 MonthsLead Sales and service Technician
-Project management
-City Lead Technician
-Head warranty technician
-Expert in Residential and Commercial Overhead Door service and installation
-Gate Access service and installation technician
-Scheduling Liason
-Notable aptitude for electircal diagnostics and troubleshooting
-Many 5 star reviews still posted on google mentioning me by name
Sales and Service Technician
11 MonthsService and Sales Technician-residential overhead doors
-Consistently Top 10 ticket average associate in nationwide metrics
-Leader in customer service satisfaction
-Top Sales Tech for Houston Division
Maintenance Technician
1 Year 5 Months-Lower Bay vehicle service Technician
-Certified DOT Vehicle Inspector
-Equipment service and maintenance assistant
-Tire rotation technician
Day Freight/Packdown, Merchandising Execution Team
3 Years 2 Months-Day Freight Associate
-Display builder
-Packdown Team member
-Inventory and Receiving management assistant
-Forklift and Order Picker operator
-District Merchandising Team Associate
-Set product displays and shelves to planogram
-Inventory Prep Team member
-Hazardous Materials Manager
-OSHA certified
-Twice awarded Associate of the Month for outstanding Customer Service
-Recipient of the Homer Award
Furniture Department Associate, Automotive Tech
1 Year 1 Month-Sales Associate
-Order Puller
-Paint mixing station Associate
-Freight Team Assistant
-Loss Prevention Assistant
-Forklift and Electric Pallet Jack Operator
-Oil Change and Tire Tech
-Team Meeting Liason