Grant Chaney
Upland,CA
Summary
Dynamic professional with a proven track record at the University of Redlands, excelling in client relationship building and customer service. Enhanced membership retention through attentive engagement and effective communication. Strong multitasker with health and safety awareness, dedicated to fostering a positive, goal-oriented environment.
Offering a positive attitude and excellent communication skills, I am eager to learn and grow in any setting. Brings the ability to quickly understand and adapt to new systems and procedures, coupled with effective multitasking skills. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
Work History
Installation Technician
Axis Portable Air
Seattle, Washington
06.2025 - 09.2025
- Installed portable air conditioning units at various job sites.
- Educated clients on proper equipment use and maintenance procedures.
- Documented service reports for accuracy and compliance purposes.
- Maintained accurate documentation of installation activities.
- Resolved customer complaints related to installation issues in a timely manner.
Product Support Associate
Bobs Furniture
Redlands, California
04.2025 - 06.2025
- Developed strong relationships with key customers, fostering loyalty and repeat business opportunities.
- Managed a high volume of support requests while maintaining excellent response times and resolutions rates.
- Maintained up-to-date knowledge of industry trends and competitor offerings, allowing for informed recommendations when addressing customer inquiries.
- Documented customer interactions in the support ticketing system.
Fitness Center Receptionist
University Of Redlands Official
05.2022 - 08.2024
- Served as liaison between management and members, relaying updates and addressing concerns.
- Coordinated with staff to ensure smooth daily operations of fitness center.
- Elevated membership retention rates through attentive service and genuine client engagement.
- Managed multiple communication channels, including phone lines, emails, and in-person inquiries.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
Education
Bachelor of Arts - Communications
University of Redlands
Redlands, CA12-2025
High School Diploma -
Upland High School
Upland, CA06-2021
Skills
- Client relationship building
- Technical troubleshooting
- Goal-oriented mindset
- Marketing and promotion
- Customer service
- Team collaboration
- Teamwork and collaboration
- Effective communication
Affiliations
- 2021-2025 University of Redlands Football
- 2022-2025 Gamma Delta Rho member
Accomplishments
- Elected 2024 Football Team Captain
- Elected into Executive Board (Sergeant in Arms) in Gamma Delta Rho 2023-2024
- 2021 Dean's List at The University of Redlands
Timeline
Installation Technician
Axis Portable Air
06.2025 - 09.2025
Product Support Associate
Bobs Furniture
04.2025 - 06.2025
Fitness Center Receptionist
University Of Redlands Official
05.2022 - 08.2024
Bachelor of Arts - Communications
University of Redlands
High School Diploma -
Upland High School