Grant Cooley
Gresham,OR
Summary
Flexible, results-oriented Manager offering leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, staff retention, and revenue increases.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Analyst
Miller Paint
01.2023 - 08.2023
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Posted customer payments by recording cash, checks and credit card transactions.
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Restaurant General Manager
Timberline Lodge Inc
11.2022 - 01.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Carefully interviewed, selected, trained and supervised staff.
- Developed, implemented and managed business plans to promote profitable sales.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Achieved highest employee retention rate in region.
- Quickly identified problem situations and skillfully resolved incidents.
Restaurant Bar Manager
Persimmon Country Club
07.2022 - 11.2022
- Decreased labor costs 50% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Improved liquor cost 33% within three months through consistent training and inventory management.
- Generated 20% higher ticket averages by training employees on suggestive upselling techniques.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Customer Service Supervisor
Pnw Metal Recycling
06.2018 - 07.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Resolved account issues to build rapport and relationships with clients.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Youth Mentor Volunteer
Eastridge
09.2016 - 09.2022
- Assisted with fundraising activities.
- Participated in various outreach programs.
- Demonstrated positive social skills to build healthy relationships.
- Provided guidance and support to participants to promote memorable experiences.
- Maintained confidentiality of children and medical conditions or issues.
- Coordinated team-building group activities to promote socialization.
Captain/All Star
MOD Pizza
11.2015 - 06.2018
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Trained and assisted new staff members.
- Planned schedules and delegated assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Science - Accounting
Mt Hood Community College
Gresham, OR06.2025
National Association of Credit Management
04.2023
Skills
- Conflict Resolution
- Critical Thinking
- Written and Oral Communications
- Talent Development
- Staff Scheduling
- Purchasing/Inventory Management
Timeline
Accounts Receivable Analyst
Miller Paint
01.2023 - 08.2023
Restaurant General Manager
Timberline Lodge Inc
11.2022 - 01.2023
Restaurant Bar Manager
Persimmon Country Club
07.2022 - 11.2022
Customer Service Supervisor
Pnw Metal Recycling
06.2018 - 07.2022
Youth Mentor Volunteer
Eastridge
09.2016 - 09.2022
Captain/All Star
MOD Pizza
11.2015 - 06.2018
Associate of Science - Accounting
Mt Hood Community College
National Association of Credit Management
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