Grant Finkbeiner
Raleigh,NC
Summary
Dynamic and results-driven professional with extensive experience at Enterprise Rent-A-Car, excelling in financial analysis and operational efficiency. Proven track record of enhancing fleet optimization and achieving top customer satisfaction scores. Adept at fostering strong customer relationships while driving significant revenue growth and managing high-performing teams.
Overview
6
6
years of professional experience
Work History
Flagship Branch Manager Apex
Enterprise Rent-A-Car
Apex, North Carolina
09.2025 - Current
- Generated highest monthly income per car for branch operations.
- Managed daily branch operations to ensure efficient service delivery.
- Analyzed financial reports to identify trends and improve operational efficiency.
- Coordinated with corporate teams to ensure policy compliance and implement best practices.
- Managed 12+ employees and 400-car fleet, facilitating 8 promotions to enhance team development.
Branch Manager Raleigh Hillsborough St
Enterprise Rent-A-Car
Raleigh, NC
03.2024 - 09.2025
- Managed daily operations for multiple branch locations to ensure efficient workflow and customer satisfaction.
- Increased Income Per Car from 1300 to 1450+
- #1 SQI Customer Service Score & #1 Operating Profit.
- Developed training programs for new hires, enhancing service consistency and team performance.
- Managed 8+ employees and 300 car fleet, oversaw 6 promotions.
- Oversaw inventory management and coordinated vehicle maintenance schedules to maintain fleet readiness.
Branch Manager Raleigh Creedmoor
Enterprise Rent-A-Car
Raleigh, USA
08.2024 - 02.2025
- Secured top rankings in service quality and operating profits within the region.
- Oversaw daily branch operations, enhancing customer service quality.
- Expanded fleet by acquiring 45 additional cars, supporting increased service capacity.
- Raised profit per car by implementing pricing strategies.
- Directed team of 4+ employees and managed 195-car fleet, facilitating 5 promotions.
Station Manager RDU Airport
Enterprise Rent-A-Car
Raleigh, USA
09.2023 - 08.2024
- Ensured customer satisfaction at Top 10 airport, contributing to high customer service scores.
- Supervised 50+ employees managing a fleet of over 4,500 cars.
- Coordinated vehicle inventory management, optimizing fleet availability and maintenance schedules.
- Handled daily callbacks to current customers, enhancing revenue retention for the business.
- Managed cost control, overseeing new hire sales progression to drive company growth.
Flagship Assistant Branch Manager Capital Blvd.
Enterprise Rent-A-Car
Raleigh, USA
06.2022 - 09.2023
- Achieved the title of Highest Operating Profit Assistant Branch Manager of 2023 Fiscal Year.
- Expanded branch fleet from 400 to 550 cars through targeted B2B marketing/sales efforts, increasing revenue by 15%.
- Managed 15+ employees and a fleet of 550 cars, facilitating 7 promotions to enhance team capability and morale.
- Oversaw new hires' sales progression and growth, contributing to overall team performance and cost control.
Assistant Manager Garner
Enterprise Rent-A-Car
Garner, NC
06.2021 - 08.2022
- Managed team of 5+ employees and 200 car fleet, facilitated 3 promotions.
- Coordinated daily operations to improve customer service and ensure vehicle availability.
- Resolved customer complaints, contributing to higher satisfaction levels.
- Trained new employees on company policies and rental processes.
Management Assistant
Enterprise Rent-A-Car
Raleigh, North Carolina
05.2021 - 06.2021
- Coordinated daily operations, improving customer service quality through streamlined processes.
- Assisted management in scheduling and staff assignments to optimize team performance.
- Managed inventory levels to ensure vehicle availability and readiness for customer needs.
- Resolved customer inquiries and issues professionally and promptly.
Management Trainee
Enterprise Rent-A-Car
Raleigh, NC
09.2020 - 06.2021
- Implemented process improvements that streamlined rental transactions, reducing transaction times.
- Collaborated with team members to achieve operational goals, enhancing overall service delivery.
- Analyzed company processes and procedures to clarify employee roles and responsibilities.
Education
Bachelor's of Arts - Business Management, Concentration: International Business
Belmont Abbey College
Belmont, NC05-2020
Skills
- Financial analysis
- Operational efficiency
- Inventory management
- Team leadership
- Policy compliance
- Customer relationship management
Accomplishments
- #1 Operating Profit Branch Manager for FY 2025
- #1 SQI Customer Service Score Branch Manager for FY 2025
- NCAA Division II Wrestler
Timeline
Flagship Branch Manager Apex
Enterprise Rent-A-Car
09.2025 - Current
Branch Manager Raleigh Creedmoor
Enterprise Rent-A-Car
08.2024 - 02.2025
Branch Manager Raleigh Hillsborough St
Enterprise Rent-A-Car
03.2024 - 09.2025
Station Manager RDU Airport
Enterprise Rent-A-Car
09.2023 - 08.2024
Flagship Assistant Branch Manager Capital Blvd.
Enterprise Rent-A-Car
06.2022 - 09.2023
Assistant Manager Garner
Enterprise Rent-A-Car
06.2021 - 08.2022
Management Assistant
Enterprise Rent-A-Car
05.2021 - 06.2021
Management Trainee
Enterprise Rent-A-Car
09.2020 - 06.2021
Bachelor's of Arts - Business Management, Concentration: International Business
Belmont Abbey College