Grant Frazer
Little Elm,TX
Summary
Dynamic professional with a proven track record at Valvoline, enhancing customer satisfaction through exceptional service and relationship building. Skilled in customer service and problem-solving, I excel in high-stress situations, significantly boosting repeat business. Adept at fostering teamwork, I drive efficiency and productivity, showcasing excellent people skills and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Sales Associate
Hollywood Feed
Frisco, TX
08.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Technician
Grubbs Infiniti
Grapevine, TX
09.2023 - 06.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Performed oil changes, tire rotations, transmission flushes, coolant flushes, engine air filter and cabin air filter changes, and other services
Assistant Service Center Manager
Valvoline Instant Oil Change
Frisco, TX
12.2020 - 10.2023
- Conducted regular staff meetings to discuss operational updates, address concerns, and foster communication amongst team members.
- Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
- Maintained high standards of customer service through continuous staff coaching and development efforts.
- Managed daily operations, ensuring timely completion of tasks and optimal resource allocation for maximum efficiency.
- Addressed customer complaints promptly, taking corrective actions as needed to maintain satisfaction levels.
- Reduced employee turnover by creating a positive work environment, fostering teamwork, and offering growth opportunities within the company.
Server Trainer
Flix Brewhouse
Frisco, TX
02.2019 - 03.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Sales Associate
Main Event Entertainment
Plano, TX
08.2016 - 12.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma - High School Classes
Plano East Senior High School
Plano, TX06.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Relationship building
- Money handling
- Stocking and receiving
Timeline
Sales Associate
Hollywood Feed
08.2024 - 01.2025
Technician
Grubbs Infiniti
09.2023 - 06.2024
Assistant Service Center Manager
Valvoline Instant Oil Change
12.2020 - 10.2023
Server Trainer
Flix Brewhouse
02.2019 - 03.2020
Sales Associate
Main Event Entertainment
08.2016 - 12.2018
High School Diploma - High School Classes
Plano East Senior High School