Grant Hathaway
Conroe,TX
Summary
Accomplished Staff Manager at Costco, adept in staff development and innovation, significantly enhancing operational efficiency and member service standards. Expert in performance coaching and managing operations, leading to the Warehouse's first Executive Block Program win in 2018. Skilled in employee engagement and problem-solving, consistently achieving and surpassing goals through continuous improvement projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Staff Manager
Costco
05.2023 - Current
- Responsible for overseeing the success of all marketing programs in the warehouse
- Maintained strong member relations and effective member service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping, and security.
- Coached employees through day-to-day work and personal problems.
Merchandise Staff Manager
Costco
02.2022 - 05.2023
- Coordinated, directed, and organized multiple complex projects within the Warehouse, including Seasonal floor moves, semi-annual inventory audits, and weekly mandatory endcap compliance audits.
- Ensured Warehouse met Showtime Ready merchandising standards by mentoring my department and junior leadership.
- Responsible for producing a bi-weekly work schedule for all employees within the Merchandising department.
- Monitored staff activities to quickly identify and correct costly, unsafe, or inappropriate behaviors.
Administrative Staff Manager
Costco
02.2021 - 02.2022
- Responsible for forecasting, tracking revenue, expenses, and cash flow, collaborating with team members and leadership on budget proposals, and communicating budget constraints and variances.
- Assisted in coordinating several warehouse construction projects by gathering requirements and bids, presenting bids to leadership, and monitoring the project through completion.
Receiving Staff Manager
Costco
06.2019 - 02.2021
- Directed the flow of freight into the Warehouse daily by managing the truck grid schedule, coordinated priorities for the department, and collaborating with other Staff Managers.
- Verified that the Return to Vendor Department followed Company and Legal Standards regarding the shipping of hazardous materials and stayed on schedule to return other outgoing products.
Front End Staff Manager
Costco
01.2018 - 06.2019
- Responsible for overseeing the success of all marketing programs in the Warehouse, which directly led to the Warehouse winning its only Executive Block Program in 2018.
- Maintained strong member relations and effective member service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw Cashier operations, bookkeeping, and security.
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma -
Lake Stevens Sr High School
Lake Stevens06-2001
Skills
- Staff Development
- Innovation and Problem Solving Skills
- Employee Engagement
- Performance Coaching
- Member Services Process Improvement
- Managing Operations and Efficiency
- Effective multitasking
- Scheduling and Coordinating
- Administration and Reporting
- Operational Standards
- Compliance Requirements
- Member Relations
- Goal Attainment
- Continuous Improvement Projects
Certification
- National Registry to Food Safety Professional
- CPR and AED-Certified
Timeline
Front End Staff Manager
Costco
05.2023 - Current
Merchandise Staff Manager
Costco
02.2022 - 05.2023
Administrative Staff Manager
Costco
02.2021 - 02.2022
Receiving Staff Manager
Costco
06.2019 - 02.2021
Front End Staff Manager
Costco
01.2018 - 06.2019
- National Registry to Food Safety Professional
- CPR and AED-Certified
High School Diploma -
Lake Stevens Sr High School
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