Grant Langlitz
Des Moines
Summary
Accomplished Operations Manager with a proven track record at Rentokil/Terminix, enhancing operational efficiency and employee performance. Skilled in operations management and team leadership, I significantly reduced workplace accidents and improved customer satisfaction. Expert in fostering professional growth and maintaining high retention rates, demonstrating exceptional problem-solving and employee relations abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Rentokil/Terminix
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Branch Manager
McCloud Services
09.2018 - 12.2020
- Developed team members through mentorship and training to enhance skillsets.
- Optimized revenue generation strategies for sustainable growth.
- Identified growth opportunities with comprehensive market analysis.
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Service Technician
McCloud Services
10.2004 - 09.2018
- Adhered to safety protocols and policies to reduce workplace hazards.
- Pest control services for food manufacturing and warehousing, retail, and other manufacturing plants.
- Planned and maintained a route that performed on average $20,000 per month.
- Helped clients pass external audits of their facilities, by maintaining stringent pest control programs, and maintaining customer documentation in logbooks.
- Helped clients solve pest related problems with their facilities using chemical and mechanical means to help solve including light exclusion.
Education
Bachelor of Arts - Psychology/Human Services
Westmar College
Le Mars, IA12-1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
Accomplishments
As Branch manager for McCloud/Terminix, led my team to the 2020 branch of the year.
Certification
Holds Iowa 7a and fumigation license.
Holds all NPMA certifications including passing the Purdue certification class.
Timeline
Operations Manager
Rentokil/Terminix
01.2022 - Current
Branch Manager
McCloud Services
09.2018 - 12.2020
Service Technician
McCloud Services
10.2004 - 09.2018
Bachelor of Arts - Psychology/Human Services
Westmar College
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