Grant McCray
Shawnee,OK
Summary
Dedicated Service Manager with a strong focus on team coordination and service order management. Known for resolving customer complaints efficiently and maintaining accurate service records, ready to elevate service standards and drive operational success.
Overview
15
15
years of professional experience
Work History
Service Manager
Shawnee Pittstop
Shawnee, Oklahoma
04.2011 - Current
- Assisted customers with inquiries and service requests.
- Coordinated schedules for service team and ensured coverage.
- Supported training of new staff on service protocols and procedures.
- Maintained accurate records of customer interactions and service requests.
- Monitored inventory levels of service tools and supplies.
- Processed service orders and managed appointment scheduling efficiently.
- Communicated effectively with team members to ensure seamless operations.
- Resolved customer complaints in a timely manner.
Skills
- Customer relationship management
- Master automotive technician with over 25 years of experience working in new and used automotive dealerships and independent repair shops
- Conflict resolution
- Team coordination
- Staff training
- Problem solving
References
References available upon request.
Timeline
Service Manager
Shawnee Pittstop
04.2011 - Current