Grant McCutcheon

Waterford Commercial & Savings Bank

Waterford , OH

02.2023 - Current

Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Verified customers' identification to ensure compliance with laws and regulations.
Balanced cash drawers on a daily basis.
Provided exceptional customer service while accurately processing routine transactions.
Assisted customers in opening new accounts and completing required paperwork.
Answered customer inquiries regarding bank products and services.
Explained account information to customers in detail as needed.
Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Explained the features of various banking products available to customers.
Handled large volumes of currency quickly and accurately with minimal errors.
Followed up on requests from customers in a timely manner.
Maintained confidentiality of bank records and client information.
Built and maintained client relationships through quality, personalized interactions.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Directed specific questions to appropriate branch personnel.

Summary