Hi, I’m
Grant N. Smith
Scottsdale,AZ
Summary
Results-driven professional with excellent customer service and account management skills. Adept at engaging with diverse customer bases across a variety of industries. Strong teamwork and independent work abilities. Rapidly acquires comprehensive knowledge of new businesses and products. Detail-oriented and performs duties with the highest degree of professional work ethic, diplomacy, and integrity.
Overview
6
years of professional experience
Work History
Konawolf Computer Services and IT Consulting
Account Executive
04.2023 - Current
Job overview
- Proactively developing new business, securing high-value appointments, and growing current accounts with our service offerings
- Conducting comprehensive business needs analyses for current and prospective clients, aligning our product offerings with their business objectives
- Handling 50-plus inbound client and prospective client calls daily and identifying their IT issues to be conveyed to techs
- Managing and growing client accounts by nurturing client relationships and offering new services, surpassing sales target by 27%, 2023-2024
- Brought in a CRM platform improving identifying prospective accounts resulting in a 23% increase in appointments through personalized communication and targeted product offerings
- Conducted bi-annual client satisfaction surveys, which averaged a rate of 96%
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Mercedes-Benz of Chandler
Valet
09.2021 - 02.2023
Job overview
- Coordinating service appointments and ensuring seamless vehicle pick-up
- Meeting customers for service appointments and customers picking up vehicles
- Worked as a team with 3 to 6 other employees to ensure customer vehicles were ready for pick-up
- Worked 24 to 30 hours a week while attending Universal Technical Institute - BMW Fast Track Program
- Provided inbound customer service for those requesting service orders
Fry's Food
Customer Order Fulfillment and Delivery / Part-Time Position
04.2020 - 03.2021
Job overview
- Fulfilled online customer orders by selecting store items and delivering them to their car
- Worked as part of a 4-person team to ensure accurate fulfillment of customer orders and proper product substitutes were selected
- Ensured all orders were ready for on-time pick-up
Konawolf Computer Services and IT Consulting
Canvasser / Part-Time Position
08.2018 - 03.2020
Job overview
- Conducting 50 cold calls daily and distributing marketing materials in the Scottsdale Airpark area
- Identified 800 businesses suitable for our IT services
- Gathered 800 contact information for IT decision-makers to schedule appointments
Red Robin
Host and Server / Part-Time Position
06.2018 - 03.2019
Job overview
- Greet and welcome customers to the restaurant and serve food and drinks
- Seat customers using a table map for 100 dinners per shift
- Take customer orders and submit them to the kitchen
- Ensured orders were correct before serving them their food and drinks
Education
Universal Technical Institute , Avondale, AZ
BMW Fast Track
03.2023
Universal Technical Institute , Avondale, AZ
Automotive Program Certification
06.2022
Chaparral High School , Scottsdale, AZ
High School
05.2020
Skills
- Customer Service
- Strong Interpersonal Skills
- Takes Direction Effectively
- Account Management
- Problem-Solving Aptitude
- Working Independently
- New Business Development
- Analytical / Critical Thinking
- Team Player
- B2B Sales / Cold Calling
- Self-Motivated
- Multitasking
Client Relationship Building
Relationship building and management
Written and verbal communication
New business opportunities
Customer Relations
Territory Management
Business development and planning
Customer Relationships
Lead Development
Customer rapport
Customer Relationship Management
Lead Generation
Strong relationships
Interpersonal Skills
Sales proficiency
Goals and performance
Sales expertise
Research and analysis
Account Servicing
Business Development
Strategic selling
CRM software expertise
Account planning
Vendor Management
Database Management
Order Management
Service Management
Needs assessments
Timeline
Account Executive
Konawolf Computer Services and IT Consulting
04.2023 - Current
Valet
Mercedes-Benz of Chandler
09.2021 - 02.2023
Customer Order Fulfillment and Delivery / Part-Time Position
Fry's Food
04.2020 - 03.2021
Canvasser / Part-Time Position
Konawolf Computer Services and IT Consulting
08.2018 - 03.2020
Host and Server / Part-Time Position
Red Robin
06.2018 - 03.2019
Universal Technical Institute
Automotive Program Certification
Chaparral High School
High School
Universal Technical Institute
BMW Fast Track
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