Grant Shughart
Summary
Proven IT Technician with a solid background at Emerald Computers, adept in hardware installation and network troubleshooting. Demonstrates exceptional problem-solving abilities and customer service skills. Known for quickly adapting to new technologies and efficiently improving system performance. Successfully enhanced team workflows, significantly contributing to departmental efficiency without relying on numerical data.
Overview
2
2
years of professional experience
Work History
IT Technician
Emerald Computers
04.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Configured systems according to prescribed software and hardware frameworks.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
IT Technician
Shughart Tech Solutions
10.2022 - 01.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA06-2016
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Network troubleshooting
- Operating system management
- User training
- Data recovery
- Virtualization technologies
- System performance optimization
- Troubleshooting and Diagnostics
- Problem-solving
- Technical troubleshooting
- Teamwork and collaboration
- Hardware and software repair
- Computer diagnostics
- Customer service
- Hardware diagnostics
- Friendly and patient
- Laptop servicing
- Hardware upgrades
- Customer communication and empathy
- System optimization
- Mobile device repair
Timeline
IT Technician
Emerald Computers
04.2024 - Current
IT Technician
Shughart Tech Solutions
10.2022 - 01.2024
High School Diploma -
Carlisle Area High School
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