Grant Thornton
Cypress,TX
Summary
Dynamic and customer-focused professional with extensive experience at Landrys Restaurant, excelling in delivering exceptional service and enhancing guest engagement. Proven ability in order accuracy and upselling techniques, fostering customer loyalty while maintaining high standards of food presentation. Adept at problem-solving in fast-paced environments, ensuring satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Landrys Restaurant
Houston, TX
04.2023 - Current
- Provided exceptional customer service to enhance dining experience.
- Accurately took and relayed orders to kitchen staff.
- Maintained cleanliness and organization of dining area.
- Assisted patrons with menu selections and special requests.
- Trained new staff on restaurant procedures and service standards.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Food Runner
Landrys Restaurant
Houston, TX
08.2021 - 04.2023
- Delivered food items promptly to tables, ensuring customer satisfaction and timely service.
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Assisted in setting up dining areas, maintaining cleanliness and organization throughout the restaurant.
- Responded to guest inquiries regarding menu items and specials, enhancing overall dining experience.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Increased customer satisfaction with quick and courteous food delivery.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Worked as a barback/foodrunner for a private club at the the 5 star Post Oak hotel in uptown Houston.
- Familiar with high level clientele
Education
High School Diploma -
Cypress Creek High School
Houston2021
Skills
- Customer service
- Order taking
- Service quality
- Problem-solving
- Upselling techniques
- Guest engagement
- Allergy awareness
- Mixed drinks
- Alcoholic beverage service
- Menu description knowledge
- Check accuracy
- Beverage knowledge
- Customer loyalty programs
- Personal hygiene
Timeline
Restaurant Waiter
Landrys Restaurant
04.2023 - Current
Food Runner
Landrys Restaurant
08.2021 - 04.2023
High School Diploma -
Cypress Creek High School