Grant Urmatam
Las Vegas
Summary
Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Runner
Cheri Rooftop
09.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Server
THE SUNDRY
06.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Cashier
Jongro Chicken
05.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Kauai High School
Lihue, HI05-2018
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Sense of urgency
- Flexible schedule
Certification
- ServSafe Alcohol - National Restaurant Association.
- Food Handler Certification - American National Standards Institute (ANSI).
Languages
English
Native or Bilingual
Timeline
Food Runner
Cheri Rooftop
09.2024 - Current
Server
THE SUNDRY
06.2023 - 06.2024
Server/Cashier
Jongro Chicken
05.2021 - 06.2023
- ServSafe Alcohol - National Restaurant Association.
- Food Handler Certification - American National Standards Institute (ANSI).
High School Diploma -
Kauai High School
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