Summary
Overview
Work History
Certification
Affiliations
References
Timeline
Generic

Grant W. Hillis

Bend,United States

Summary

Dedicated and quality-oriented outdoor retail and bike/ski shop employee with over two years of experience, looking for a full or part time position. Customer focused, offering strong attention to detail and problem solving skills to ensure that customers find the correct products to fit their needs. Self-motivated and reliable independent worker, as well as valuable team player.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Boot Fitter / Ski Technician

Powder House
Bend, Oregon
09.2023 - Current
  • Connected and engaged with customers during boot fits to gather all necessary information to ensure a good fit.
  • Modified customers' boots to improve fit - anything from custom orthotics, liners, shells - while ensuring the customer feels comfortable and informed about the process.
  • Maintained an extensive background knowledge of various boot brands and models.
  • Repaired damaged skis/snowboards, including basic tuning (P-Tex via guns or dripping) and edge sharpening.
  • Set up ski and snowboard rental equipment and ensured that all necessary paperwork and information is logged properly.

Sales Associate/Shop Technician

REI
Bend, Oregon
04.2022 - 09.2023
  • Arranged and displayed merchandise in the store to promote sales, assisting with seasonal floorset shifts.
  • Helped customers try on and fit gear and products. Offered to help locate items and suggest products without being intrusive or pushy.
  • Provided excellent on-the-spot services including machine waxes, ski and snowboard binding work, flat bike tire repair, and more.

Customer Service Cashier

REI
Bend, OR
04.2021 - 04.2022
  • Counted cash, made change and stored coupons to keep an organized and balanced cash register drawer. Also processed merchandise returns and exchanges for customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Demonstrated excellent customer service, and in doing so surpassed the Bend REI store record for most memberships sold in a single day - on two occasions.

Certification

Masterfit Certification (Masters Course of Education)

Masterfit University, 10/2023

Relevant Skills: Snowsports Boot Fitting and Stance Alignment

Affiliations

  • Bend REI Stewardship Committee Member, 04/2023 - 09/2023

References

References available upon request.

Timeline

Boot Fitter / Ski Technician

Powder House
09.2023 - Current

Sales Associate/Shop Technician

REI
04.2022 - 09.2023

Customer Service Cashier

REI
04.2021 - 04.2022

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Grant W. Hillis