- Gardening
- Getting involved in local advocacy groups to promote positive change in the community
- Animal Care
- I enjoy cooking for friends and family gatherings
Granville Hayworth
Springport,MI
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in food safety compliance and exceptional interpersonal skills at Family Fare Supermarket. By implementing innovative service strategies, I significantly contributed to customer satisfaction and operational efficiency, embodying professionalism and teamwork in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Barista Shift Lead
Family Fare Supermarket
11.2024 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for wide variety specialty drinks
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Deli Associate
Family Fare Supermarket
03.2021 - 11.2024
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Retail Sale Associate
Target
10.2020 - 03.2021
- Supported loss prevention goals by monitoring shopper behavior.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Meat Department Associate
Family Fare Supermarket
09.2019 - 10.2020
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
Restaurant Team Member
Klavon's Pizzeria and Pub
08.2018 - 09.2019
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - History
University of Olivet
Olivet, MIHigh School Diploma -
Springport High School
Springport, MI06-2019
Skills
- Reliability
- Multitasking ability
- Problem-solving
- Maintain records
- Analytical skills
- Teamwork and collaboration
- Effective communication
- Attention to detail
Interests
Timeline
Barista Shift Lead
Family Fare Supermarket
11.2024 - Current
Deli Associate
Family Fare Supermarket
03.2021 - 11.2024
Retail Sale Associate
Target
10.2020 - 03.2021
Meat Department Associate
Family Fare Supermarket
09.2019 - 10.2020
Restaurant Team Member
Klavon's Pizzeria and Pub
08.2018 - 09.2019
No Degree - History
University of Olivet
High School Diploma -
Springport High School
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