Grason Sipes
Winter Garden,Florida
Summary
Accomplished Director of Operations at Chick-fil-A, enhancing service efficiency and guest satisfaction through strategic leadership. Expert in inventory management and team training, fostering a collaborative environment. Leveraged strong multitasking and customer service skills to drive a 20% increase in profitability, ensuring compliance with health codes and maintaining high standards of cleanliness and hygiene.
Overview
4
4
years of professional experience
Work History
Server
Grindbar
01.2023 - 01.2025
- Delivered exceptional customer service in fast-paced environment.
- Assisted in training new staff on menu offerings and service protocols.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accuracy of orders and dietary needs.
Bartender
Salt Shack
07.2026 - 08.2026
- Mixed and served beverages according to standard recipes and customer preferences.
- Ensured cleanliness and organization of bar area, complying with health and safety regulations.
- Processed transactions accurately using POS system for efficient service delivery.
- Collaborated with kitchen staff to synchronize food and drink orders for optimal guest experience.
- Engaged with customers to build rapport, enhancing overall satisfaction and encouraging repeat visits.
- Managed inventory levels efficiently, reducing waste while ensuring availability of popular items.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Real Estate Agent
Keller Williams
04.2026 - 08.2026
- Facilitated client property showings, providing detailed information and addressing inquiries effectively.
- Conducted market research to identify emerging trends, enhancing property listings' competitiveness.
- Collaborated with mortgage brokers to streamline financing options for clients, improving transaction efficiency.
- Developed marketing materials utilizing digital platforms to attract potential buyers and increase visibility.
Director of Operations
Chick-fil-A
01.2025 - 07.2026
- Led operational strategy to enhance service efficiency and guest satisfaction.
- Streamlined inventory management processes, reducing waste and improving supply chain effectiveness.
- Developed training programs to elevate staff performance and ensure adherence to company standards.
- Implemented cost-saving initiatives that improved profitability while maintaining product quality.
- Oversaw the execution of marketing strategies, driving customer engagement and loyalty programs.
- Analyzed operational data to identify trends and inform strategic decision-making for continuous improvement.
Education
Business Administration
Louisiana Tech University
Ruston, LASkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Payment processing
Handling difficult customers
Menu memorization
Memory retention
Hospitality service expertise
Service-oriented mindset
Professional appearance
Alcohol awareness
Food service
Team training and development
New hire training
Beverage preparation
Drink preparation techniques
Inventory
Sales expertise
Salesmanship
Classic cocktails
Performance improvement
Food running
Staff management
Health codes compliance
Timeline
Bartender
Salt Shack
07.2026 - 08.2026
Real Estate Agent
Keller Williams
04.2026 - 08.2026
Director of Operations
Chick-fil-A
01.2025 - 07.2026
Server
Grindbar
01.2023 - 01.2025
Business Administration
Louisiana Tech University