Grayce Lane
Knoxville,TN
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and multitasking abilities at Copper Cellar Family Restaurants to enhance guest experiences and streamline service efficiency. My expertise in cash handling and hospitality service, coupled with a strong work ethic, consistently improved workflow and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Copper Cellar Family Restaurants
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Copper Cellar Family Restaurants
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Science - Business Administration
Pellissippi State Community College
Knoxville, TN05.2025
High School Diploma -
Knoxville Catholic High School
Knoxville, TN05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Microsoft Office Specialist: Excel Associate.
- NSLS Member Certificate.
- Youth Leadership Knoxville Class of 2022 Certificate.
Timeline
Server
Copper Cellar Family Restaurants
06.2023 - Current
Hostess
Copper Cellar Family Restaurants
06.2023 - Current
Associate of Science - Business Administration
Pellissippi State Community College
High School Diploma -
Knoxville Catholic High School
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